Dallas, Irving, TX

Let the customer finish speaking so you can understand why they are calling and what they need. if you're unsure of what they need, ask and please, don't make them feel rushed because you want to get off the phone.

Mauricio assisted me with all concerns and questions i had

Communication

Excelente servicio

I received the help I needed timely. Yoranne was knowledgeable and quick with responses. My questions were resolved on the call. Thanks

Helpful and courteous employee

I called to get the amount I owed to get my loan current. She said she could give it to me but it wouldn't matter since I'm in foreclosure. I had to express that I didn't know what that meant and just wanted to know how to get my loan current....

Understanding customers needs and customer service. I requested a supervisor to call back and still haven't spoken to them.

Knowledge of the representative to get issue resolved

My request was handled in a very satisfactory manner! 😊