Dallas, Irving, TX

I had issues for weeks and dealt with 5 different people who could not explain , but I finally got to Kevin who answered all of my questions and was super knowledgable. super impressed with his knowledge!

Professional, helped me get to end result, with tips moving forward about my escrow anallysis.

I have no issues with Ericka. Erica was just doing her job and reading from the script you gave her. She was pleasant enough even though I was being rather unpleasant. My main problem is with your IT systems. Your system sends way too many...

Quick, pleasant and knowledgeable. My question about my bi monthly payment was answered and gave me peace my payment wasn't late or canceled as I thought from a notice I received. Let me know details of payment and that my call was recorded....

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not able to properly respond to my question. I did not understand why I had unapplied payments and the answer that I got did not make sense to me.

Very nice and transferred me to correct people. Short wait time.

was great compared to the previous person. I spoke with who didn't even give me her name or a chance to even explain myself. I received a call from your company claiming that I never made my mortgage payment which was false and when I called...

Very pleasant and helpful.

Representative went above and beyond to have my questions answered and gave me reassurance