Dallas, Irving, TX

She took the time to throughly answer my question

I spoke to Marquita on 7/10/2025. A fax was sent over for confirmation of payment towards my mortgage. She was supposed to follow up within 24 to 48 hours. She did not so earlier this week we called and spoke to her again. She said the fax...

Erika was professional, efficient, knowledgeable and kind

It was good

Nothing against Kevin whatsoever; however, the servicing transition from Premier Bank to WesBanco to BSI has been horrendous. Worst I've ever experienced.

To not have to WAIT a Long time to talk to a REAL person. Recording of choices go too fast to really know what to push!👎 Overall, I spent almost a hour ..getting to the right person...etc, etc.Hopefully it has been taken care of!!! I would...

Kevin professionalism

Michael is so patience in explaining how escrow works in terms that I can understand with professionalism. Thank you!

The person on the line was very helpful and knowledgeable. Not satisfied with my payment showing late when its been paid and i keep getting late payment notices. Just frustrating as I have always made my payments on time, and did this one also,...

I was very frustrated with the automated system but when I finally spoke with Estela, she quickly answered my questions and tesolved resolved my problems. Give her a raise!