Dallas, Irving, TX

Bennie was extremely helpful and knowledgeable

Mauricio provided proper direction on my issue, which I figured out later that my original payment to BSI was returned to my bank account. I then made my July payment on the BSI portal July 20.

Brandon was quick and kind

Very helpful with new account setup for auto pay.

Bennie was very helpful and polite.

I have two loans through BSI and I had to make two different login accounts. This seems ridiculous and complicates things. They have my homeowners insurance messed up, by not crediting the correct account and they say I have to fix it on my...

Problem resolved

It is incredibly difficult to get in touch with a customer service rep. The settle group that is trying to get pay off amount of my house was unable to get a response, and it took me multiple phone calls and incredibly long time on hold to...

Fire Lorraine , she's a rude witch. Notify folks about foreclosure and not cost them cashing in retirement because you dropped the ball

I was told that I would receive a call back but as of today no one has bothered to call. I am now being charged a late charge after I had to call BSI and let them know that my bank shows they sent out a check for the monthly payment. You used...