Dallas, Irving, TX

My escrow account is all messed up because you do not understand that my city of Lower Burrell had sent out one tax bill for both County Tax and City Tax instead of two separate bills. Hence , you double charged me twice then refunded both...

Quick, easy and as always professional

My issue was resolved

Yoranne - Was understanding and was able to help me get my situation resolved.

It was fine.

It was not good or bad. she was able to assist for my call. it wasn't drawn out or complicate. it was OK because it wasn't great but wasn't bad.

Called due to our loan being transferred and payment said it was past due which it was not Kevin said he put the request in and all was taken care of the next day!! Thank you

Alanna was fine. Your written communication has not been thorough in this transition period .

He was extremely helpful. He took care of my concern immediately. I was very happy with the outcome. He did an excellent job!

Bennie was extremely helpful and knowledgeable