Dallas, Irving, TX

Customer Service rep was very rude and short. Did not help at all to resolve problem. Our acct is new to your company and at this moment I am very unhappy!!

I got the letter stating that we were sold by Premier/Wesbanco but then the payment slip said Wesbanco still and not sure why I was never sent the one for BSI? I got an email with in less then a week of when the information about the insurance...

Elizabeth was friendly, helpful, and professional. I followed her advice and submitted a copy of my cancelled check and my bank statement showing the check had cleared. I have since called on July 17th and spoken with Connie, who was also great....

It was good

Michael was very helpful with my online account

professional and easy

Very kind and understanding

Erika was very friendly and knowledgeabl. she helped me with my questions and needs!!!

need to handle the escrow payments much better because every year you come up short and I have to pay a difference to the township to make up the escrow.

It was great not to be kept on hold for a long time, effort was made to answer my questions and help to resolve the issue, Michael was very pleasant and made every effort to help me.