Dallas, Irving, TX

Estela was very helpful and I was able to have my question resolved promptly!

Just the interaction was postive no writes vibes

I am a bit unhappy that you guys no longer accept electronic payments from Bank of America's payment system. It took 2 payment cycles for me to figure that out until BofA's paper check clear 3 weeks later which almost put me in past due. You...

I made this request not out of financial irresponsibility, but out of necessity—my wife’s health has taken a serious turn, and we’ve made the very difficult decision to sell our home and downsize in order to manage her care more effectively....

Brandon was perfect in addressing the issue of the insurance payment that was incorrectly charged on my annual escrow statement due to a "glitch" In the system, but, I still have not received my new monthly payment amount which is due August...

Fast, friendly and knowledgeable service

Ericka was very helpful.

Kevin was professional and kind - he quickly answered my question.

Tamara was great, a 10 for service and knowledge. The problem is BSI. Your rates and fees are rediculous!!! Not her fault she can't offer a good customer a good rate on another loan product.

Professional service, eager to help.