Dallas, Irving, TX

NA. no additionsl comment needed

Kevin was professional, knowledgeable and willing to discuss all three issues I needed help with. I hung up feeling heard and hopefull about a fair resolution.

Thank you very much for all your professional help

She answered all if my questions

She was very kind and helpful.

Outstanding cus service

Online monthly statement still shows late fee in place, was apparently imposed late spring because of BSI problems processing paper checks sent by my bank. I've been attempting to resolve/remove this late fee, BSI has promised to remove, but...

Haven was great. She did mention a correspondence from BSI dated 5/9/25 that as of today 8/17 I have not received it yet. I have had another experience with my mortgage being taken over by another bank and it was a smooth transition -- I never...

Elizabeth was great and handled my call after I had to hang up twice due to being connected to a rude and sarcastic male employee

Tamara was so sweet and wasy to talk to and she made sure to address all my questions and was able to get things resolved quickey!