Dallas, Irving, TX

very helpful

Survey way too long

Update customer information in your system and make all your associates are trained and checking for Update information. It would nice if I didn't have to call multiple times to address my issues and concerns.

I have spoken with Ericka several times and she is famtastic

She listened and understood and had a plan. Thank you

It was good.

Mauricio was fine and he apparently escalated if it and that person helped but didn't seem to fully understand our question regarding interest calculation.

Kevin was very helpfull. I know it takes time when taking over a company but my transaction has not been smooth at all. I finally got my payment corrected from June & made payment for August was mailed 7/25/2025 & as of today it has not been...

She quikcly understood my concern and resolved it quickly as well

TALKING TO MAURICIO WAS CALMING AFTER MANY ATTEMPTS TO PAY MY BILL WITH YOUR COMPANY WAS VERY FRUSTRATING. WHEN I FINALLY GOT SOME ONE ON THE PHONE THEY HUNG UP ON ME AFTER I WAS PATIENTLY WAITING. WHEN I FINALLY GOT SOMEONE TO PICK UP I GOT...