Dallas, Irving, TX

Nice people

I solved the problem

Kevin very helpful and polite

Better noticed on timeline would be nice, maybe in an email instead of just mail. This could allow in quicker resolutions for all parties that are involved. Because at this point I only have till Monday to make a difference. That is not acceptable...

Hopefully all tesolved and set up for future payments

She was very helpful

Desiree did great with the information she could do. The Recast department is who didn't do what they said they would, even if i needed next steps to do with the correct recipients information.

Tamara is great. She was the fourth person that I talked to and everyone else was horrible. Getting good customer service at BSI takes too much work to get it done because most of the people at your office are not interested in helping they...

Very satisfied

Your websiteand system are not user friendly at all. Also,I pay every other week and you hold onto the extra payment toolong before putting it towards my principle.