Dallas, Irving, TX

I made 2 calls to get a late charge adjusted since I was not at fault. When I called the first time, I could tell based on the tone and attitude of the agent that she would not help me with my request. Her tone indicated that she really doesn't...

Thanks, they were able to help me with making my payment.

Ericka was great. That said, the rounds and circles trying to get to a human was ridiculous. People need to speak with people.

I loved her southern accent!

Haven was knowledgeable , prodessionsl , and took xare care ofnexaxrly of exactly ehat what i I needed. I accidentally made a double payment and money was reken taken oitnif out of my acciunt account twice - she understood the issue andnsokved...

My issue was resolved

She was great but the automated phone system is difficult to get a human on, takes entirely too long and too many numbers to push to get help completely ridiculous ruined the whole situatio.

Wesbanco and BSI have been extremely combersome throughout this whole change. Your customer service has a long way to go!

The question was answered a month

.................