Dallas, Irving, TX

Not sure as of right now

She answered all my questions and was very patient with me. Gave me good information and explained thoroughly!

Mainly because the office was open beyond 4-5pm so we could reach someone quickly. The customer service rep was quick to look at our concern and got it resolved quickly. Nice lady that gave us good service. Issue resolved. Thanks!

Professional, patient helpful! You need more Estelle's! last week I called and dealt with 3 rude reps. the Estelle made up for all 3 previous terrible calls! Give her a raise , acknowledgment, appreciation her contribution to BSI

Very helpful

Everything was taken care of very helpful

Travelers pulled out of California. I had to get 2 insurances instead of one (Fire & Suplemntal). I have escrow account. To avoid coverage delay per your insurance department suggestion, I paid for both myself. I received refund for Fire but...

Should gp to a live rep ASAP and not a robot. Made two calls to resolve issue. The issue was a 1098 tax document. Made two calls to resolve issue, 4 days apart. Was on the phone a total of two hours. Again, should be connected to a live rep...

Great company for mortgage assistance

efficient natural profecinal