Dallas, Irving, TX

The customer service representative didn't seem to knowledgeable concerning my reason as to why my escrow went up and he had to get assistanc. However in explained it the best he could.

The customer service was

When you provide a single point of contact, actually have them call me or answer my calls or give me an email address to be able to email them.When I request escrow documentations from 2022, actually mail them to my house. I shouldn't have...

She listened to my cincern about the late fee that i shouldnt have gotten and the money that was never applied to any portion of my loan that was jist sitting there that could have been applied to prevent any form of lateness and worked to...

Great customer service

Too soon with the organization to tell

Michael answered all my questions. Was sympathic to my needs.

Issue was resolved

this was hrrst

answere In a timely manner. greated me very friendly. Was patient. Was professional. Was fast direc. so easy to talk to. Thank you BSI for hiring these amazing people.