Dallas, Irving, TX

After calling in last week dealing with someone that was not knowledgeable & left me very upset I really appreciate how Haven handled all of my concerned. She called today to let me know everything was taken care of. She went above & beyond....

Change my payment due date to the end of the month with out charging two payments in one month! I had to reverse the second payment and shut off automatic deposit and your CEO told me if I didnt I didn't pay on the 10th of every month I would...

The representative explained what my option was helped me make the escrow related payment and everything was done quickly professionally.

Erica was plesent and friendly n knowledgeable!she wasn't able to take care of an issue I am having but did her bedt

Loan #**********My husband and I initiated the short sale process in October 2025 and submitted our Loss Mitigation Application along with all required supporting documentation at that time. The short sale was subsequently denied, as the loan...

Mr. Smith was perfectly nice. No issues. I simply want my money sent in a timely manner and that has not been done. He offered that it would be sent in the near future, but no check has yet arrived.

Overall friendliness and effective

Great Customer Service. Very polite

Good experience

Don't talk to the customer like they are slow or dumb. We are the reason she still have a job. She was more concerned with getting me to refinance.