Dallas, Irving, TX

she was very respectful, knowledgeable and completed my request in a very timely manne.

The main BSI head quaters is a professonal establishment and was very helpful. But, I feel you may need to improve on Entra Title's Qualia Program, it is not user friendly and frustrating. 1. Qualia program does not give enough time to do the...

Brandon answered all of my questions.

This is the second issue I have resolved with Kevin. 1st in December when BSI DID NIOT / LOST my payment and added a bunch of charges. 2nd once again BSI did not inform me in an increase in payment and added numerous charges. All due to POOR...

Erocka was rude and didn't care what my issue was. She kept repeating the same thing over instead of trying to help me figure out who I need to talk to or what I need to do. Her tone towards me was very unpleasant. I asked to talk to the representative...

My escrow account had increased and I need to understand why so much. I was able to get a detailed explanation and with help was able to resolve my concern. My call was handled professionally, informative, and friendly.

Great service

Questions answered. Issue resolved satisfactorily

My disatification is not with Marquita, it is with BSI. I asked for a late fee that was applied to my final payment be waived. My final payment was sent on time, but was refused by BSI and I was not informed that it had been refused nor for...

Mr Kevin was very polite and knowledgeable about my concerns and gave me the answers I needed!