Dallas, Irving, TX

Miss Brown was just so extremely understanding and helpful to me to get what I needed to do done with my mortgage payment.

Very professional and cordial.

Every time I call the experi is always personable. The Custimer Advocates are always prompt and present. I think your organization has an awesome training team! Sometimes I have church and sometimes it's mute but overall I haven't talk to all...

Alanna was handled my question with ease

I was not pleased with this call or interaction. First call to BSI for a missing escrow check was on 4/20 (released from the accoutn on 3/30), told to call back by Friday 4/24 if still not recieved. Called Friday 4/24 and spoek with Kevin,...

She was understanding of where my concerns were coming from

I was not on hold forever to get a quick question asked

Your supervisiors are rude, and the customer service has been horrible since coming to this company.

It took 8 phone calls over 3 months to get copies today of the last five months' mortgage statements. In each conversation I requested mortgage statements be mailed to me. I was assured on each call that my account had been corrected to reflect...

My Insurance was going to cancel my coverage because they said my property was in forclosure. It is not! and they helped to get this verified.