Dallas, Irving, TX

All reasons mentioned

It was very hard understanding the individual I spoke to, his speech

like how they handle business

Esteban handled my concern quicky bit thoroughly.

Desire to remove taxes and insurance from monthly payments "will be reviewed by a team" within about a month and possibly will be approved. No updates, etc., just wait and see.

Ursula was great

explained everything

I never agree to having my loan sold yo BSI in the first place. It happened, then I was told. Every time I turn around. The company says im behind in my payments or my escrow is short. I dont find out until its too late. Then have to figure...

I could not understand what she was sayin, talking too fast. Im I'm calling because I don't understand something.

We sold our home, title company got signed authority to get payoff but BSI did not furnish. Worst experience with any mortgage company I have ever had and I've had many mortgages. Payments are not applied when received, held in an unapplied...