Dallas, Irving, TX

Brandon has worked with me in the past and he has always provided professional prompt & helpful service!

perhaps better than ok but not great! I'll probably be calling next month to pay if I can't do it via website. Thanks

I wasnt even given an option to be transferred so I could speak directly with an associate who could hopefully resolve my issue.

She was very helpful to answer questions and resolved some mixed information previous given to us that we did not understand.

yes and ty

He mentioned that I will get the notification whether last missed payment on 22 June was reversed or not, within 3 business days . still have not receievd any confirmation email yet or text message .

He answered my question.

Kevin was truly the first individual I spoke with at BSI that seemed to help me with what my issue is. I have been disappointed in my previous conversations with others in the Company. I felt like either they weren't knowledgable on the questions...

Bryan understood my concern and was able to resolve it.

I called to see if I could receive my payoff earlier than the standard 5 days due to trying to close. It was expedited and communicated I would receive it in 3 days and I received it the next day. Great example of not over promising but delivering...