Central Indiana, Fort Wayne, IN

Fort Wayne, IN

4.94

(11,319)

Mortgage

Mortgage Loan Officer

Contact Info

(260) 999-6200

Fort Wayne, IN

https://www.ruoff.com/

Location & Business Hours

Business Hours

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

Sat

closed

View All days

Search Reviews

Write a Review

4.94

(11,319)

Filter by Date

Range

Filter by Rating

5 Star

98%

4 Star

3 Star

2 Star

1 Star

Working through the whole experience even though I was under prepared at the start.

Reply from Cynthia Mattox

October 21st, 2025 09:02 PM

I'm glad I could assist you through the process, even when things were challenging initially. My goal is always to provide support and make each step as smooth as possible. If there's anything more I can do for you in the future, don't hesitate...

Mandy was incredibly helpful through the entire loan process and made everything easy to understand with zero surprises.

Reply from Mandy Harris, Ruoff Mortgage

October 21st, 2025 02:16 PM

I'm pleased to know that I was able to assist you through the loan process and make everything clear and straightforward for you. It's important to me that there are no surprises along the way. Should you have any questions in the future or...

Everyone that I communicated with at Ruoff were very patient with me as I struggled at times to get everything accomplished that they required to proceed to the next step in the loan process. At the beginning I was assigned to Jeff Mattox and...

Reply from Cynthia Mattox

October 21st, 2025 01:34 PM

It's wonderful to hear that you felt well-supported throughout the loan process, Rick. I aim to ensure a seamless transition and provide the help needed to keep things on track. It's great that Jeff was able to assist you at the start, and...

Everyone was amazing they explained everything very clearly made the experience awesome thank you so much for everything

Reply from Sheila Welsh, Ruoff Mortgage

October 10th, 2025 07:32 PM

I'm pleased that you found the explanation and clarity throughout the process helpful. It's satisfying to know that your experience was a positive one. If there's anything more I can do for you or any further questions you have, please don't...

Ryan's knowledge, professionalism and excellent response times were absolutely fantastic.

Reply from Ryan Frantz

October 20th, 2025 03:25 PM

It's great to know that you found my knowledge, professionalism, and response times beneficial, John. Making sure you have a seamless experience is always a top priority for me. If there’s anything more I can do for you in the future, please...

Steve Stemick was a wonderful person to work with. Every question we had was answered in a timely and very knowledgeable manner. Our entire process from pre-qualifying to closing, were on schedule and all fees and expectations were set to relieve...

Reply from Steve Stemick

October 10th, 2025 05:13 PM

Thank you for sharing your experience, Mckenzie. It’s encouraging to know that the process went smoothly and all your questions were addressed promptly. Ensuring that everything stays on schedule and stress-free is important to me. I appreciate...

We had the most positive experience working with Mark! He went above and beyond to make our lending process as smooth and stress-free as possible. Every question — even the small ones — was met with patience, knowledge, and confidence.Mark...

Reply from Owner

October 20th, 2025 12:31 PM

Your kind words mean a lot to me. It's rewarding to hear that your experience was positive and that I could support you effectively throughout your lending process. I always strive to be patient and knowledgeable, aiming to keep your goals...

Reply from Mark Hardin, Ruoff Mortgage

October 10th, 2025 06:08 PM

It's fantastic to know that your experience was so positive and that you felt well supported throughout the lending process. Getting to work with you for an entire year, from start to finish, allowed me to truly understand your goals and ensure...

Cynthia was knowledgable, helpful, and stayed with us through the entire process and closing.

Reply from Cynthia Mattox

October 20th, 2025 03:04 PM

I appreciate your feedback, Jenna. I'm pleased I could guide you through the entire process and ensure everything was clear and seamless. If you have any further questions or need assistance in the future, I'm here to help.

I worked with Kayla, and she is truly amazing! She was quick in replying, easy and fun to work with, and showed huge dedication in all she did. Im so, so glad I went with ruoff

Reply from Owner

November 26th, 2025 02:42 PM

Thank you for sharing your experience, Wrangler! We are delighted to hear that Kayla provided you with exceptional service. At Ruoff Mortgage, we strive to make the mortgage process smooth and enjoyable for our clients. We appreciate your kind...

2891–2900 of 11319

About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

View All

Our Company

Year Started

1984

Time Zone

Eastern Standard Time (EST)

Licenses

NMLS ID: 141868

Disclaimer

NMLS CONSUMER ACCESS

Licensing | Privacy | Contact Us