Pia Bustos
SR. LOAN OFFICER | NMLS# 1647974
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
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This was my second time getting a loan through Pia, and she has always been incredibly reliable. I know that no matter how difficult the home-buying process can be, it becomes much less stressful and easier to manage when you have a loan officer...
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Reply from Pia Bustos
July 29th, 2026 04:44 PM
Mary, I'm grateful to hear that you found the process less stressful with my assistance. It's good to know that my communication and commitment to finding solutions made a positive impact on your home-buying experience. If there's anything...
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Kept us updated through entire process!
Reply from Pia Bustos
July 28th, 2026 06:37 PM
Hilda, I'm grateful to hear that you appreciated the updates throughout the process. Keeping you informed is important to me, and I'm happy to have been able to assist. If you have any further questions or need assistance, please feel free...
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She is very responsive and replies quickly to questions and inquiries. She is also very helpful, approachable, and always willing to assist whenever needed.
Reply from Pia Bustos
July 23rd, 2026 08:12 PM
Ollie, I appreciate your kind words about my responsiveness and willingness to assist. It's good to know you felt supported and comfortable reaching out. If there's anything else you need, please let me know.
Pia matched my pace and communucation style, she provided an most excellent experience!
Reply from Pia Bustos
July 20th, 2026 06:21 PM
Sandra, I'm pleased to hear that my approach aligned with your pace and communication style. It's great to know you had an excellent experience with me. If there's anything else you need, please feel free to reach out.
Pia made it great!
Reply from Pia Bustos
July 6th, 2026 04:06 PM
Thank you, Christopher. I'm glad I could contribute positively to your experience. If you ever need anything else, please don't hesitate to let me know.
Pia is an excellent communicato! ✨✨✨✨✨
Reply from Pia Bustos
July 6th, 2026 01:23 PM
I'm grateful for your compliment, Ernest. It's nice to know that my communication skills made a positive impact on your experience. If you need anything else, please feel free to reach out.
Pia gave great cus service from beginning to end ! She is so patient and kind, would highly recommend her to future homeowners !
Reply from Pia Bustos
June 8th, 2026 06:49 PM
I'm thankful for your kind words, Jodi. It's wonderful to hear that my patience and kindness contributed to your positive experience. If you or anyone you know needs assistance in the future, I'm here to help!
Our experience was excellent from start to finish. Pia was knowledgeabl, responsive and made the process smooth
Reply from Pia Bustos
March 23rd, 2026 03:34 PM
Thank you for sharing your experience, Marietta. I'm pleased to know that I could make the process smooth and provide the knowledge and responsiveness you needed. If you ever have any additional questions or require further assistance in the...
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Reply from Pia Bustos
March 23rd, 2026 06:09 PM
I appreciate your positive rating, Marvin. If you have any additional thoughts or need assistance in the future, feel free to reach out. I'm here to help.
It was a great pleasure working with Pia. She was very patient and attentive. Highly recommend!
Reply from Pia Bustos
March 20th, 2026 04:03 PM
I’m grateful for your recommendation, Noreliza. It's satisfying to know that my patience and attentiveness made your experience a great one. Should you have any more needs or questions in the future, I'm just a call away.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
Mortgage Lending
FHA Loans
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Conventional Loans
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Time Zone
Central Standard Time (CST)
Licenses
- NMLS# 1647974
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