Top 5%
Pam Townsend, Ruoff Mortgage
Senior Loan Officer | NMLS# 404322 | Ruoff Mortgag...
Additional Licenses: NMLS# 404322.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and sh... Show More
Location & Business Hours
Business Hours
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9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
Everything was smooth and easy to understand for my first home purchase experience
Reply from Pam Townsend, Ruoff Mortgage
May 31st, 2024 04:15 PM
I'm thrilled to hear that you had a smooth and easy experience for your first home purchase, Brendan. Making sure my clients understand every step of the process is a top priority for me. Thank you for taking the time to share your feedback...
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Conner helped me on my phone with how to download and send documents to another person. She was polite, congenial, and friendly. Everything at Aames Title was organized and ready for us to sign. I couldn’t think of anything else our Realtors,...
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Every time I thought I had provided everything, you asked for something else. At one point I was willing to give up my firstborn if that would have gotten this deal closed! Another person also said Ruoff needed more information than other mortgage...
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Reply from Pam Townsend, Ruoff Mortgage
May 31st, 2024 04:24 PM
I'm so glad to hear that you had a wonderful experience, Laura, despite the extensive documentation process. As a mortgage lender, Ruoff Mortgage is required to adhere to certain regulations that may seem cumbersome. I apologize for any inconvenience...
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Pam was wonderful when we purchased our home in 2015 and was just as great when refinancing in 2021. The process was straightforward and we provided documents once. Pam would email or text quick updates or questions and call for urgent items...
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Reply from Owner
March 24th, 2021 12:00 AM
It was great working with you again! I am looking forward to seeing the next home you buy.
Pam is a powerhouse. Purchasing a home during a pandemic while selling another home and preparing for the arrival of our first child during the holidays was quite the balancing act. My husband and I were able to hold complete confidence that...
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Reply from PAM TOWNSEND
February 8th, 2021 07:55 PM
I am so glad I could help you. I am excited for all the wonderful memories you are going to make in your new home. Your baby is beautiful!!
Pam is a powerhouse. Purchasing a home during a pandemic while selling another home and preparing for the arrival of our first child during the holidays was quite the balancing act. My husband and I were able to hold complete confidence that...
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Reply from Owner
February 8th, 2021 12:00 AM
I am so glad I could help you. I am excited for all the wonderful memories you are going to make in your new home. Your baby is beautiful!!
Buying a home can be stressful and scary for first time buyers. Pam treated us like family and made the process so easy. We could not be more pleased with the mortgage financing process with Pam Townsend and Prime Lending. Our rate was phenomenal!...
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Reply from
February 8th, 2021 12:00 AM
Thank you for your kind words. I am so glad I could help and I hope you are enjoying your new home!
Pam thank you very much for everything!! You did an amazing job helping us thru the whole process, you were patient and very understanding which helped us with some of the pressure we were feeling. Thanks again!!
Pam thank you very much for everything!! You did an amazing job helping us thru the whole process, you were patient and very understanding which helped us with some of the pressure we were feeling. Thanks again!!
Pam was very knowledgeable of the loan process, patient, and kept our loan moving forward. We had not had a mortgage in many years so the process is totally different than what we had experienced in the past. Pam kept us moving forward even...
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Reply from Owner
October 15th, 2019 12:00 AM
Congratulations on your new home! You were fantastic to work with and I truly appreciate your business.
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About
Additional Licenses: NMLS# 404322.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
Conventional Loan
FHA Loan
VA Loan
USDA Loan
Cash Out Refi Loan
Down Payment Assistance Loan
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Memberships
- NMLS
- THAAR
Addresses and Serving Areas
Primary Serving Area
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 404322
Hobbies
- Family Time
- Painting/ Bob Ross
- Reading
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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