Top 5%
Pam Townsend, Ruoff Mortgage
Senior Loan Officer | NMLS# 404322 | Ruoff Mortgag...
Additional Licenses: NMLS# 404322.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and sh... Show More
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9 AM to 5 PM
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closed
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Reviews from Web
Pam was very knowledgeable and she was incredibly nice. She kept me informed every step of the process and was always available to answer my questions.
Reply from Pam Townsend, Ruoff Mortgage
August 6th, 2026 12:18 PM
Derik, I'm grateful for your kind words. It's great to know that my efforts to keep you informed and be available throughout the process were helpful. Thank you for sharing your positive experience!
Pam Townsend, Ruoff Mortgage has received a review with 5 star rating from Peyton L
Reply from Owner
August 10th, 2026 04:48 PM
Peyton, thank you for the perfect rating! I'm glad you had a positive experience with me at Ruoff Mortgage.
Quick and easy very good mood thought the whole process even when stressed
Reply from Pam Townsend, Ruoff Mortgage
July 30th, 2026 09:02 PM
Peyton, I'm glad to hear that the process felt quick and easy for you. It's important to me to help maintain a positive mood, even during stressful times. If you have any further questions or need assistance, feel free to reach out.
Pam was always prompt in returning my calls and texts which I appreciate. She never acted bothered by my questions even if I had asked them before. The loan process went smoothly and as I was told. Thank you for a smooth business intera.
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Reply from Pam Townsend, Ruoff Mortgage
July 6th, 2026 05:46 PM
Lesa, I'm pleased to hear that you felt comfortable reaching out with your questions and that the loan process went smoothly for you. It's always my goal to provide a seamless experience and be responsive to your needs. Thank you for sharing...
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Pam goes above and beyond in the lending process. She answers calls and emails extremely quickly and makes sure you’re comfortable from pre-approval to closing day.
Reply from Owner
July 6th, 2026 05:47 PM
Jess, I'm grateful for your kind words. It's wonderful to know that you felt comfortable throughout the process and that my prompt communication was helpful. Thank you for sharing your experience!
Pam was extremely personable and answered all our questions regardless of the time of day. She went above and beyond to make sure my husband and I were comofrtable throughout the process.
Reply from Pam Townsend, Ruoff Mortgage
July 5th, 2026 04:54 PM
Jessica, I'm grateful for your kind feedback. It's important to me that you and your husband felt comfortable and had all your questions answered during the process. Thank you for sharing your experience!
Pam Townsend, Ruoff Mortgage has received a review with 5 star rating from Siara D
Reply from Owner
July 5th, 2026 04:55 PM
Thank you for the great rating, Siara! I'm pleased to know you had a positive experience.
Pam was amazing!! She helped us form start to finsh. She was always avalible and informative! We are so thankful!!
Reply from Pam Townsend
July 10th, 2026 03:51 PM
Siara, I'm pleased to know that you felt supported from start to finish. Being available and informative is a priority for me, and I'm thankful for your kind words.
Pam Townsend and Ruoff are the best of the best. I encourage everyone to utilize their services!
Reply from Owner
July 5th, 2026 04:56 PM
Grant, I'm grateful for your wonderful feedback and your encouragement for others to use our services. It's great to know you had such a positive experience with me and Ruoff Mortgage.
was always available even working for my wife and I lay into the evening and on weekends. We never fell out of the loop and recommend ever
Reply from Pam Townsend, Ruoff Mortgage
June 26th, 2026 07:03 PM
Grant, I'm grateful for your feedback. It's great to know that my availability was helpful to you and your wife. Thank you for your recommendation!
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About
Additional Licenses: NMLS# 404322.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
Conventional Loan
FHA Loan
VA Loan
USDA Loan
Cash Out Refi Loan
Down Payment Assistance Loan
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Memberships
- NMLS
- THAAR
Addresses and Serving Areas
Primary Serving Area
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 404322
Hobbies
- Family Time
- Painting/ Bob Ross
- Reading
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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