Top 5%
Pam Townsend, Ruoff Mortgage
Senior Loan Officer | NMLS# 404322 | Ruoff Mortgag...
Additional Licenses: NMLS# 404322.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and sh... Show More
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9 AM to 5 PM
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closed
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closed
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Reply from Pam Townsend, Ruoff Mortgage
September 8th, 2026 07:04 PM
Joseph, I'm grateful for your positive review. It's nice to know you were satisfied with all aspects of the loan process. If there's anything more you need, feel free to reach out.
Pam was great to to work with. She was quick with emails and would call throughout the process to check in. She was very informative and very personable. This is the 2nd time we had worked with her and would do it again.
Reply from Owner
September 14th, 2026 08:00 PM
Christina, I'm happy to hear that you found my communication and support helpful throughout the process. It's wonderful to know you've chosen to work with me again, and I appreciate your kind words. If there's anything more I can assist you...
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Pam was great to to work with. She was quick with emails and would call throughout the process to check in. She was very imformative and very personalable. This is the 2nd time we had worked with her and would do it again.
Reply from Pam Townsend, Ruoff Mortgage
September 2nd, 2026 07:54 PM
Christina, I'm grateful for your feedback! It's wonderful to know that you chose to work with me again, and I'm happy to have been part of your process once more. Thank you for your continued trust.
Clear communication, and no delays. We were in our home a week before the original closing date.
Reply from Pam Townsend, Ruoff Mortgage
September 2nd, 2026 12:40 PM
Brayden, I'm glad to hear that the process went smoothly and you were able to move into your home ahead of schedule. Clear communication and timely progress are always my goals. Thank you for your positive feedback!
Processing was easy and quick.
Reply from Pam Townsend, Ruoff Mortgage
August 30th, 2026 07:33 PM
FNU, I'm glad to hear that you found the processing easy and quick. Thank you for your positive feedback!
Pam did very well communicating and keeping me updated and communication is key. She is very nice. Very sweet lady helps you walk you through. Make sure everything is done right and very well. I'd recommend her to anybody.
Reply from Pam Townsend, Ruoff Mortgage
August 30th, 2026 07:34 PM
Justin, thank you for your kind words. I'm glad you found my communication helpful and that I could guide you through the process. It's great to know you felt everything was done correctly. Your recommendation means a lot to me!
Rouff was very efficient and reasonable.
Reply from Owner
September 10th, 2026 08:09 PM
Nickolas, I'm glad you found your experience with Ruoff Mortgage efficient and reasonable. If there's anything else I can do for you, please feel free to reach out.
Timeline was on target and process was efficient.
Reply from Pam Townsend, Ruoff Mortgage
August 30th, 2026 07:35 PM
Nickolas, I'm glad to hear that the timeline met your expectations and that you found the process efficient. Thank you for sharing your experience!
Pam Townsend, Ruoff Mortgage has received a review with 5 star rating from Vincent B
Reply from Owner
August 19th, 2026 01:44 PM
Vincent, thank you for the great rating! I'm very grateful for your support.
Very informative and easy to navigate the website. Pam was excellent at explaining everything to me so I understood. The process was very quick and easy.
Reply from Pam Townsend, Ruoff Mortgage
August 19th, 2026 01:44 PM
I'm grateful for your feedback, Vincent. It's nice to know that you found the website informative and that I could help make the process quick and easy for you.
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About
Additional Licenses: NMLS# 404322.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
Conventional Loan
FHA Loan
VA Loan
USDA Loan
Cash Out Refi Loan
Down Payment Assistance Loan
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Memberships
- NMLS
- THAAR
Addresses and Serving Areas
Primary Serving Area
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 404322
Hobbies
- Family Time
- Painting/ Bob Ross
- Reading
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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