Top 5%
Pam Townsend, Ruoff Mortgage
Senior Loan Officer | NMLS# 404322 | Ruoff Mortgag...
Additional Licenses: NMLS# 404322.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and sh... Show More
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9 AM to 5 PM
Wed
9 AM to 5 PM
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9 AM to 5 PM
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Reviews from Web
Pam Townsend, Ruoff Mortgage has received a review with 5 star rating from Joseph W
Reply from Owner
June 26th, 2026 01:46 PM
Thank you, Joseph, for the perfect rating! I'm grateful for your support and trust in my services at Ruoff Mortgage.
Pam was wonderful to work with. She was able to find what worked best for us financially. She kept me informed on what was going on and was very knowledgeable and able to answer my questions. Best of all she was very prompt in returning phone...
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Reply from Pam Townsend, Ruoff Mortgage
June 26th, 2026 03:24 PM
Joseph, I appreciate your kind words and am glad to hear that you found my assistance helpful. Keeping you informed and promptly responding to your calls and emails is important to me. Thank you for your recommendation!
Pam Townsend, Ruoff Mortgage has received a review with 5 star rating from Abigail F
Reply from Owner
June 16th, 2026 04:45 PM
Thank you, Abigail, for the perfect rating! I'm grateful for your support and trust in my services at Ruoff Mortgage.
Loan officer was super helpful! Easy to work with and quick to return phone calls and happy to answer all questions
Reply from Pam Townsend, Ruoff Mortgage
June 26th, 2026 07:04 PM
I'm pleased to hear you found working with me easy and that I could answer all your questions. Your feedback is greatly appreciated!
Pam Townsend was a delight to work with. Her and her team made our home buying process as simple, clear and succinct that we could hope for. We recommend you work with Pam if what you seek is a friendly, fast, and highly knowledgeable professional....
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Reply from Owner
June 15th, 2026 05:02 PM
Thank you so much for your kind words, Caleb. I'm glad to know that you found the home buying process with my team and me to be simple and clear. It's wonderful to hear that you felt all your questions were answered fully. If you ever need...
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Pam and her staff were all wonderful and a delight to work with. Pam was extremely prompt, personal, and friendly. She also provided feedback and critical details throughout the entire process from start to finish. We are more than happy to...
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Reply from Pam Townsend
June 15th, 2026 08:53 PM
Thank you, Caleb, for your kind words. I'm pleased to hear that you had a positive experience with me and my staff. It's great to know that the personal touch and detailed feedback were helpful for you throughout the process. Your recommendation...
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Pam made this process very easy for us - with not knowing anything about this process and being completely clueless - she was extremely helpful. I appreciate her knowledge, patience, positive attitude, transparency, and all of the time she...
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Reply from Pam Townsend, Ruoff Mortgage
May 14th, 2026 06:57 PM
I'm so grateful for your kind words, Mikayla. I'm pleased I could make the process easier and help you feel more informed along the way. Your appreciation means a lot to me, and I'm thankful for the opportunity to work with you. If you ever...
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Pam Townsend, Ruoff Mortgage has received a review with 5 star rating from Denise M
Reply from Owner
May 4th, 2026 03:30 PM
Thank you for the perfect rating, Denise. If you ever have any questions in the future, feel free to reach out.
Pam Townsend was awesome to work with very available with answers to any questions. Kind and friendly she's great on customer service.. highly recommend Ruoff Martgage thank you !
Reply from Pam Townsend, Ruoff Mortgage
April 22nd, 2026 10:28 PM
Thank you for your kind words, Denise. I'm glad I could be available to answer your questions and provide great customer service. Your recommendation of Ruoff Mortgage means a lot to me.
Outstanding costumer service. The personalized help with understanding the process and navigating options was an significant point that stood out with Ruoff's service to our particular circumstance.
Reply from Pam Townsend, Ruoff Mortgage
March 17th, 2026 07:45 PM
I'm grateful for your feedback, Shane. It means a lot to hear that the customer service made a positive impact on your experience. If you have any more questions or need support in the future, please feel free to contact me.
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About
Additional Licenses: NMLS# 404322.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
Conventional Loan
FHA Loan
VA Loan
USDA Loan
Cash Out Refi Loan
Down Payment Assistance Loan
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Memberships
- NMLS
- THAAR
Addresses and Serving Areas
Primary Serving Area
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 404322
Hobbies
- Family Time
- Painting/ Bob Ross
- Reading
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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