Top 5%
Pam Townsend, Ruoff Mortgage
Senior Loan Officer | NMLS# 404322 | Ruoff Mortgag...
Additional Licenses: NMLS# 404322.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and sh... Show More
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9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Pam worked hard to help us meet our expectations and budget for everything. We really appreciate her working with us and helping us get the home we wanted.
Reply from Owner
March 24th, 2026 05:30 PM
Your feedback is greatly appreciated, Meg. I'm glad I could assist you in meeting your expectations and budget. It was a pleasure to help you secure the home you wanted. Should you have any other questions or need assistance in the future,...
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Pam worked hard to help us meet our expectations and budget for everything. We really appreciate her working with us and helping us get the home we wanted.
Reply from Pam Townsend, Ruoff Mortgage
March 13th, 2026 03:26 PM
I appreciate your feedback, Meighan. I'm glad to have been able to help you meet your expectations and stay within budget. If there's anything more I can do for you, feel free to reach out.
Overall with just a few glitches service was
Reply from Pam Townsend, Ruoff Mortgage
March 10th, 2026 05:15 PM
I appreciate your feedback, Lyle. I'm sorry for any glitches you experienced, and I'm glad that, overall, the service met your expectations. If you have any specific concerns you'd like to discuss, please feel free to reach out to me directly....
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Always kept us informed, very pleasant to work with... Thank you all for helping us get our new retirement hime.
Reply from Pam Townsend, Ruoff Mortgage
March 10th, 2026 05:16 PM
It's great to know that you found the communication consistent and your experience pleasant, Desima. I'm grateful for the opportunity to help with your new retirement home. If there's anything else you need, please feel free to reach out.
Pam was very helpful from start to finish. We had hundreds of questions and she explained everything perfectly and we never had any trouble reaching out to her at any point during this amazing process. She's awesome!
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Reply from Pam Townsend, Ruoff Mortgage
February 25th, 2026 02:39 PM
I appreciate your feedback, Andrew. I'm glad to hear that I could assist you throughout the process and answer all your questions. If there's anything else you need in the future, I'm here to help.
Pam was always there to help us with whatever we needed when we needed it. She made everything so easy!
Reply from Pam Townsend, Ruoff Mortgage
February 23rd, 2026 06:08 PM
I appreciate your feedback, Katelynn. It's great to know that I could provide the support you needed and that the process felt easy for you. If there’s ever anything more I can do, please let me know.
Pam Townsend, Ruoff Mortgage has received a review with 5 star rating from Warren Y I
Reply from Owner
February 17th, 2026 08:43 PM
I appreciate the 5-star rating, Warren. If you have any questions or need assistance in the future, I'm here to help.
Communication was great. Everything was organized and easy to follow. All of our expectations werre met with urgency. Pam was great!! I will reccomend her to anyone !
Reply from Pam Townsend, Ruoff Mortgage
February 17th, 2026 08:50 PM
I really appreciate your feedback and your recommendation, Warren. Please don't hesitate to reach out if there is anything else I can do for you.
we had a great experience with Pam. I would definitely recommend Ruoff and Pam to anyone.
Reply from Pam Townsend, Ruoff Mortgage
February 13th, 2026 06:39 PM
I'm grateful for your positive feedback, Donald. It's wonderful to know that you had a great experience and would recommend Ruoff and me. If there's anything else you need in the future, feel free to reach out.
Pam Townsend, Ruoff Mortgage has received a review with 5 star rating from Angela S
Reply from Owner
February 10th, 2026 05:32 PM
I appreciate your perfect rating, Angela. If you ever have more questions or need assistance, I'm here to help.
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About
Additional Licenses: NMLS# 404322.
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Specialities
Conventional Loan
FHA Loan
VA Loan
USDA Loan
Cash Out Refi Loan
Down Payment Assistance Loan
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Memberships
- NMLS
- THAAR
Addresses and Serving Areas
Primary Serving Area
Year Started
1984
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 404322
Hobbies
- Family Time
- Painting/ Bob Ross
- Reading
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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