Olena Matsko
Production Manager | Residential Mortgage Loan Ori...
Our goal at Brightland Mortgage Services, Ltd., is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the t... Show More
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The biggest issue I had was I work shift work and don’t get great reception on my phone due to building security. So sending me a document at 1pm and expecting it to be signed and completed within a few hours wasn't reasonable. If the documents...
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Reply from Olena Matsko
September 26th, 2024 05:18 PM
Thank you for taking the time to share your experience, Henry. I understand how the timing of document delivery could have been a challenge for you due to your work schedule. Your feedback is valuable and helps us find ways to better accommodate...
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Oleana made this process super easy and smooth, she was very helpful. Every time I thought I was hitting a bump she assured me it was fine..
Reply from Olena Matsko
September 26th, 2024 05:18 PM
Thank you so much for your kind words, Eboni. I'm thrilled to hear that you found the mortgage process smooth and easy. It's always my top priority to ensure that my clients are reassured and informed every step of the way. Your positive feedback...
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the communication wasn't up to par. I would ask for info or help and it would be 24-48 hours later before we got anything back. Besides communication Olena and her team were very nice and did help make things smooth towards the end. Maybe just...
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Reply from Olena Matsko
September 26th, 2024 05:18 PM
Thank you for taking the time to provide your feedback, Seth. I'm sorry to hear that our communication did not meet your expectations. It is crucial to us that our clients feel supported throughout the entire process, so I apologize if we fell...
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They were very responsive and were very accommodating
Reply from Olena Matsko
September 26th, 2024 05:18 PM
Thank you for your kind words and excellent rating, Lorelie! It's always our goal to be responsive and accommodating to all our clients' needs. I appreciate your feedback and look forward to working with you in the future.
Just her patience in answering all our questions and concerns.
Reply from Olena Matsko
September 26th, 2024 05:18 PM
Thank you so much for your kind words. I'm really happy to hear that you appreciated my patience and found our discussions helpful. Customer satisfaction is our utmost priority and your review reaffirms the hard work we put in every day. Looking...
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Olena is awesome. She explains everything very well and always answered any questions we had. We are first time buyers, her and her team made are experience great and smooth. We are very thankful and blessed to have her help.
Reply from Olena Matsko
September 26th, 2024 05:18 PM
I'm truly touched by your kind words, Janette. It was a pleasure helping you through your first-time buying experience and I'm thrilled to hear that you found it to be great and smooth. Ensuring that my clients understand each step of the process...
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All communication was extremely timely and helpful.
Reply from Olena Matsko
September 26th, 2024 05:18 PM
I'm absolutely thrilled to hear of your positive experience, Rachel. Your feedback truly means the world to me. Knowing it's appreciated makes it all worthwhile. Thank you for your kind review and rating. It was a pleasure working with you.
Olena made the process extremely easy and was there to answer any questions we had!
Olena informed us of all our options and interest rates available so we were able to make a purchase decision we are happy with.
Thank you Olena.
Although amounts were not discussed to my knowledge, I am aware that Olena shared my financials with the seller and I did not appreciate that. I know this to be true, because they shared with me that Olena told them I was going to borrow closing...
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Reply from Olena Matsko
September 26th, 2024 05:18 PM
Dear Tamekia, I appreciate your honesty in providing this feedback. I regret to hear about your concern regarding the confidentiality of your financial information. Please know that it is never my intention to share sensitive information without...
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About
Our goal at Brightland Mortgage Services, Ltd., is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the thousands of happy homeowners who have trusted Brightland Mortgage with their home financing.
Products & Services
Mortgage Loan Officer
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Year Started
1992
Time Zone
Central Standard Time (CST)
Licenses
- NMLS # 839189
Disclaimer
TEXAS RESIDENTS: Consumers wishing to file a complaint against a mortgage banker or a residential mortgage loan originator licensed in Texas should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending (SML): 2601 N. Lamar Blvd., Suite 201, Austin, TX 78705; Tel: 1-877-276-5550. Information and forms are available on SML’s website: www.sml.texas.gov