B
Brightland Mortgage, Houston, TX
Houston, TX
Our goal at Brightland Mortgage is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the thousands of happ...... Show More
Location & Business Hours
Business Hours
Tues
8 AM to 5 PM
Wed
8 AM to 5 PM
Thu
8 AM to 5 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
There was great communicat throughout the process. Crystal was very knowledgable and it was great working with her.
Jacob was extremely helpful and walked through every detail with us. Thank you Jacob!
Jacob and his team we a pleasure to work with. They communicated with us about everything that we needed to do. Awesome experience
Everything
I Just want to state that any low marks are not on crystal at all. This all stemed from the issues we had with Veronica. I lost all confidence in Veronica on the first day when she sent an email getting my wife's name wrong. Things like this...
read more
Reply from Crystal Ramsey
June 9th, 2026 08:39 PM
Thank you for your feedback and for your kind comments regarding my role in your transaction. I am truly sorry that your overall experience did not meet your expectations. I understand how frustrating it can be to receive repeated requests...
read more
Jacob was very thorough, patient, and explained every detail to us. He took our calls late at night and on the weekends. Jacob did a fantastic job!
Extremely professional, helpful and a great communicator
Had a great experience working with Jacob.
Veronica should not be employed. She is awful. Our experience with this team was horrid. They were not timely about any part of this process. After signing documents to close, I was forced to sit in the closing office for FOUR hours waiting...
read more
Reply from Crystal Ramsey
June 9th, 2026 08:30 PM
Thank you for taking the time to share your feedback. I am truly sorry for the frustration and delays you experienced throughout your closing process. I understand how disappointing it must have been to spend hours waiting on closing day, especially...
read more
for
Good communication, only constructive feedback is providing more times to communicate outside of weekdays or longer hours would be appreciated because of conflicts we faced with my schedule.
10 of 1903
About
Our goal at Brightland Mortgage is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the thousands of happy homeowners who have trusted Brightland Mortgage with their home financing.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1992
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS# 305339
Disclaimer
TEXAS RESIDENTS: Consumers wishing to file a complaint against a mortgage banker or a residential mortgage loan originator licensed in Texas should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending (SML): 2601 N. Lamar Blvd., Suite 201, Austin, TX 78705; Tel: 1-877-276-5550. Information and forms are available on SML’s website: www.sml.texas.gov
0 Professionals at Brightland Mortgage
Search
Filters