Olena Matsko
Production Manager | Residential Mortgage Loan Ori...
Our goal at Brightland Mortgage Services, Ltd., is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the t... Show More
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It was great
Olena was very attentive and responsive through the process as well as knowledgeable and informative.
Reply from Olena Matsko
September 26th, 2024 05:18 PM
I'm sincerely grateful for your feedback, Brock. It's wonderful to hear that you found my services valuable. I always aim to provide the highest level of customer service by being attentive, responsive, and informative. Thank you for the 5-star...
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Olena was very responsive and very friendly. I appreciated her work and have no negative comments regarding her. There was some confusion regarding interest rates and the free rate adjustment to the lower rate before closing. At one point I...
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Reply from Olena Matsko
September 26th, 2024 05:18 PM
Thank you so much for your kind review, Cody. I am glad to hear that you found my service friendly and responsive. I apologize for the confusion regarding the interest rates, and I understand your concern. I can assure you that we strive to...
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Excellent support from Olena. She is knowledgeable and cleared my all doubts. She helped me to find right financing option with decent market interest. But at the end I am not happy with brightland home, because of handing over a unfinished...
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Reply from Olena Matsko
September 26th, 2024 05:18 PM
Thank you for your feedback and for the 4.16 out of 5-star rating. I'm delighted to know my knowledge and support were helpful in your financing process. I deeply regret that your experience with Brightland Homes' didn't meet your expectations....
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Olena was I big help with the process of our new home and would recommend to family and friends.
The whole brightland team that we worked with was amazing!! Any questions I had got answered and anytime I sent an email or text it was answered quickly.
Reply from Olena Matsko
September 26th, 2024 05:18 PM
I'm deeply grateful for your positive feedback, Riley. I'm so glad to know that you had such a positive experience with us. Thank you for acknowledging our efforts in responding quickly. We pride ourselves in providing clear and immediate communication....
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Everything is good. I hope that another house with y’all will be excellent. I will also recommend my friends and family about y’all and how good my experience was with y’all. Thank you Olena
Working with Olena was great. We never had any issues understanding the loan process and she answered all questions completely. She made the process and transition so smooth for us buying our first home!
Reply from Olena Matsko
September 26th, 2024 05:18 PM
I'm incredibly grateful for your kind words, Carla. It was a pleasure guiding you through the loan process and I'm thrilled to hear that you found it smooth and understandable. Remember, I'm here to assist you with any future inquiries or needs....
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Thank you for making this process easy
Reply from Olena Matsko
September 26th, 2024 05:18 PM
I'm thrilled to hear that you found the process straightforward and easy, Charlene. Your satisfaction is my ultimate goal. Thank you for your kind words and a perfect rating. I'm here to assist you anytime you require financial guidance.
She was very informative and helpfully during the entire process, it made our first home buying experience a breeze
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About
Our goal at Brightland Mortgage Services, Ltd., is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the thousands of happy homeowners who have trusted Brightland Mortgage with their home financing.
Products & Services
Mortgage Loan Officer
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Year Started
1992
Time Zone
Central Standard Time (CST)
Licenses
- NMLS # 839189
Disclaimer
TEXAS RESIDENTS: Consumers wishing to file a complaint against a mortgage banker or a residential mortgage loan originator licensed in Texas should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending (SML): 2601 N. Lamar Blvd., Suite 201, Austin, TX 78705; Tel: 1-877-276-5550. Information and forms are available on SML’s website: www.sml.texas.gov