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Ruoff Mortgage - West Chester, OH

West Chester, OH

4.94

(1,421)

Mortgage

Mortgage Loan Officer

Contact Info

(513) 795-7592

West Chester, OH

https://www.ruoff.com/lending-centers/west-chester

Location & Business Hours

Business Hours

Sat

closed

Sun

closed

Mon

9 AM to 5 PM

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4.94

(1,421)

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5 Star

97%

4 Star

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1 Star

Cody was very transparent and responsive to any questions/concerns I had. With this being my first house buying experience, I couldn’t have ask for a better loan officer than Cody and his team. His knowledge and professionalism made this entire...

Reply from Cody Coomer | NMLS# 1019463 | Ruoff...

February 5th, 2024 04:54 PM

Thank you for your kind words, Fernando, and for recognizing the hard work my team and I put into every interaction with our clients. Your words motivate us to continue offering transparent, responsive service you can trust. I'm thrilled to...

I had a fabulous experience working with Flo, she was very quick to respond, knowledgeable and helpful and helped me feel comfortable every step of the way.

Reply from Florence Lucas

July 11th, 2023 06:42 PM

Thank you, Christina! I'm so glad to hear that I was able to make your experience with Ruoff Mortgage a positive one. I'm always here to answer any questions you may have. Thanks for taking the time to leave such a wonderful review!

Flo was an amazing partner in this experience and I’m confident we couldn’t have had a better loan officer!

Reply from Florence Lucas

July 11th, 2023 06:43 PM

Thank you so much for your kind words, Katy! It was a pleasure working with you on your mortgage and I'm glad it went smoothly. I'm happy to hear that you have such a positive experience with myself, and of course, Ruoff Mortgage.

I feel someone should have told me what to do with my gift check. There were a few people contacting me regarding closing and felt like they should have been communicating more with each other.

Reply from Dan Farrell | NMLS# 143607 | Ruoff ...

October 3rd, 2023 09:18 PM

Thank you for your feedback, Leslie. I understand your experience with the gift check, however with us closing your loan in 2 weeks we really needed those gift funds wired to title company to make it as smooth as possible. In the future, we...

Her communication was amazing and I felt really comfortable working with her!

Reply from Florence Lucas

July 11th, 2023 06:42 PM

Thank you so much, Mikayla B! Your kind words mean a lot to me. It was a pleasure helping you with Ruoff Mortgage. I'm glad you felt comfortable with me!

Explained and gave me every choice possible. Fast and knowledgeable. Great service 10/10

Reply from AJ Hodge | NMLS# 1045145 | Ruoff Mo...

November 7th, 2023 06:06 PM

Thank you for the outstanding review! It was my pleasure assisting with the mortgage process of buying your first home. I am thankful Izzak was able to point you in my direction after having trouble with your original lender. Your positive...

Communication and speed of service were extraordinary!

Reply from Cody Coomer | NMLS# 1019463 | Ruoff...

February 5th, 2024 04:53 PM

I'm truly glad to hear that you've had such a positive experience, Brian. In our line of work, we understand how essential communication and speed are, and we strive to offer the best service in these aspects. Your feedback is greatly appreciated...

Sheri was wonderful!

Flo went above and beyond her role. She took the time to explain everything and help me understand and feel comfortable.

Reply from Florence Lucas | NMLS# 1901456 | Ru...

February 15th, 2024 03:54 PM

Jamie, thank you for taking the time to leave such a wonderful review. Your feedback is much appreciated. It was my pleasure to make sure the process was as clear and comfortable as possible for you. With a rating of 4.87 out of 5 stars, it's...

Overall, the experience was incredible especially being a first time homebuyer and not having an understanding of the process. If there is any feedback to provide, to provide an idea of any additional documents that we might need, even if it...

Reply from Laura Lella

June 29th, 2023 05:42 PM

Thanks so much for your review, Emilee. It was a pleasure helping you and Alex get into your first home. I know that you both are going to make wonderful memories there. I cannot wait to see the after pictures and what you do to improve the...

871–880 of 1421

About

At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

First Time Home Buyer

Conventional Loans

Refinance

Cash Out Refinance

FHA Loans

VA Loans

Renovation Loans

New Construction Loans

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Year Started

1984

Time Zone

Eastern Standard Time (EST)

Disclaimer

NMLS CONSUMER ACCESS

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