Ruoff Mortgage - West Chester, OH
West Chester, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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closed
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closed
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9 AM to 5 PM
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Reviews from Web
Aj was dedicated to making sure we involved and informed every step of our process.
Reply from Owner
August 4th, 2025 02:48 PM
Richard, thank you for sharing your experience. I'm pleased to hear that you felt engaged and informed throughout the entire process. Making sure my clients are well-supported and aware of each step is a priority for me. If there’s anything...
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Aj worked extremely hard the entire process even to go as far to write a complete letter to explain how my paycheck was so difficult to comprehend to the underwriters. I believe that without such dedication to his craft I may have never been...
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Reply from AJ Hodge, Ruoff Mortgage
August 4th, 2025 02:47 PM
Richard, I appreciate your thoughtful review. I'm truly glad that my dedication made a positive difference in your loan process, especially with the complexities around your paystubs. It's rewarding to hear that you're sharing your experience...
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Responded to my questions in a timely manner. They were also very polite, courteous, knowledgeable and helpede with my problems that I had.
Reply from Shannon Ryan
August 4th, 2025 01:18 PM
We enjoyed working with you and Jon to get you in that beautiful home! Enjoy!
Shannon was great! She was very knowledgeable and patient with my questions. She responded quickly and always made sure we knew what was going on. Shannon and Aubrey took great care of us!
Reply from Owner
July 23rd, 2025 05:01 PM
Thank you for sharing your experience, Michelle. We're pleased to know that we provided knowledgeable and patient support, ensuring you felt well-informed throughout the process. We value the opportunity to assist you and appreciate your kind...
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Shannon was great! She was very knowledgeable and patient with my questions. She responded quickly and always made sure we knew what was going on. Shannon and Aubrey took great care of us!
Reply from Shannon Ryan, Ruoff Mortgage
July 23rd, 2025 05:01 PM
Thank you, Michelle! I'm really glad to hear that you felt well-informed and supported throughout the process. It was a pleasure addressing your questions and ensuring everything was clear. Working alongside Aubrey, we were happy to assist...
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Shannon was great! Wonderful and timely communication. We got answers to questions quickly and our realtor was out of town at closing so she stepped in and was there to make sure everything went well!
Reply from Shannon Ryan
July 21st, 2025 04:02 PM
I really enjoyed working with you and Michelle...wish I had 100 clients like you! Best wishes in your new chapter!
Very knowledgeable, helped us find the best deal and credits
Reply from Shannon Ryan
July 17th, 2025 12:32 PM
It was our pleasure and honor to serve you! Thank you for trusting us to get your loan closed so quickly!
I liked that the website was very up to date with the current progress of the loan
Reply from Shannon Ryan
July 10th, 2025 03:41 PM
You had some twists and turns for sure, so I'm glad you always knew where things stood! Thank you for trusting us again for your mortgage needs!
AJ Hodge, Ruoff Mortgage has received a review with 5 star rating from Nick H
Reply from Owner
August 8th, 2025 07:13 PM
Nick, thank you so much for your review. I'm really pleased that you had a positive experience. Providing clarity and guidance throughout the process is something I take pride in, and I'm glad it resonated with you. If there's anything more...
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The communication was by far the best I've seen
Reply from AJ Hodge
July 11th, 2025 06:07 PM
Nicholas, thanks for your kind words! I’m glad to hear that the communication met your expectations. Helping you navigate the process smoothly is important to me, and I'm pleased that it stood out to you. If there's ever anything else you need...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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