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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(46,226)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

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I was kept informed during the entire process.

Reply from Sammy Lopez

November 25th, 2023 09:34 PM

We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

Jepzer Lobos and Chad Davis were outstanding to work with and both went above and beyond to make this mortgage come to fruition. THEY WERE GREAT and a true credit to NAF

Reply from Jepzer Lobos

November 25th, 2023 01:33 AM

Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.

Jullian is the face of perfect customer service. He was available and ready to help me with all my questions and concerns. No matter how many times I asked the same question or called him he was always polite and took time to go over things...

Reply from Jullian Moss

November 25th, 2023 12:16 AM

We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.

Best process ever! Great communication and very helpful. Becky Brown is the best!

Scary having Sergio as a trainer

Reply from Owner

January 27th, 2026 12:00 AM

Thank you for your time to share your feedback. We are sorry to hear about your experience. Please know that we take reviews like this very seriously. Should you require any further assistance, please feel free to contact us directly. Respectfully,...

Andrew was knowledgable and accessible throughout the process, both prior to and during the loan processing process.

Reply from Andrew Chacon

November 24th, 2023 05:36 PM

We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

I was asked our financial goal and was given short term and long term options, with detailed knowledge of how to achieve both. Very professional and efficient. Thank you to the team.

Reply from Jonathan Marloe

September 4th, 2025 06:20 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...

We just felt rescued by the NAF team from the confusing process of determining the best lender and rates. We felt the team went above and beyond to walk us through the process when we felt so confused and frustrated with the lack of communication...

I realize that you are not in total control of how lender pays out the money-but having it done by checks to pay off personal loans was a huge hassle. If I had received the money each lender would have been paid the same day instead of incurring...

Reply from Bassam Bandak

November 13th, 2023 10:54 PM

Thank you for taking the time to review our services at New American Funding, Robert. I appreciate your honest feedback and understand your frustrations about the method of payment. I agree that it could have been much easier and efficient...

Jenny was amazing! I ran into difficulties with my computer, had many late nights at work, and missed a few needed items. Jenny was on top of everything and kept me informed every step of the way.

Reply from Jenny Cho

December 4th, 2023 08:48 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

8521–8530 of 46226

About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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