Consumer Direct | Santa Ana's Cover Image

Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(46,167)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

Search Reviews

Write a Review

4.81

(46,167)

Filter by Date

Range

Filter by Rating

5 Star

89%

4 Star

3 Star

2 Star

1 Star

Experience.com

4.8

(38.1K)

Zillow

4.97

(491)

Google

4.88

(7.5K)

Show All

Reset all filters

Great experience! They were helpful every step of the way. Kyle Jones and Bobby Lee were easy to reach and helped us work around some small issues we had. Highly recommend!

Thank you NAF for saving our deal and getting us into our first home fast and painlessly!

We were very well informed throughout the whole process. Every time I needed to reach them, they were quick to get back with me. Worked around some smaller issues we had with other lender and made it happen! All around great experience

Reply from Kyle Jones

August 19th, 2024 03:04 PM

I'm thrilled to hear about your positive experience, Michael! Your feedback means a lot to me. It was a pleasure to assist you throughout the process and I'm glad we could navigate through those smaller issues together. Thank you for choosing...

Great customer service

Reply from Sammy Lopez

August 28th, 2024 01:54 PM

Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.

New American funding made buying our first home seem easy which seems impossible! We also had a bump in the road that almost pushed our closing date and they worked so hard to make sure that didn't happen! I highly recommend NAF and especially...

Reply from Owner

January 11th, 2026 12:00 AM

We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs. Respectfully, Customer Service Management

The overall professionalism your team gave us!!

Reply from Jay Dao

August 27th, 2024 10:35 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

Professional

Reply from New American Funding - Michael Vive...

February 6th, 2026 09:04 PM

We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

Luis was always very cordial and helpful. If he didn't have an answer to my questions, he would find out and call me back. I never had any problems communicating with him.

Reply from Luis Yero

August 17th, 2024 05:05 PM

Thank you, Anna, for taking the time to share your experience. I strive to provide the best service to my customers, and I'm glad to hear that you found our communications effective and helpful. It was my pleasure to assist you. Should you...

Scott went above and beyond with helping me get everything I needed for the loan process. I really appreciate everything he did.

Reply from Scott Monroe

August 22nd, 2024 05:17 PM

I'm thrilled to hear that you had a positive experience with the loan process, Luis! It was my pleasure to go above and beyond to ensure you had everything you needed. Your feedback is greatly appreciated and will continue to motivate me to...

The service was great I just feel like I could have gotten a better deal with another company. This is my third mortgage with NAF and I felt like there was no loyalty rewarded to my even when I decided to put down a larger down the price for...

Reply from Kari Schlagheck

August 19th, 2024 05:47 PM

Thank you for taking the time to share your feedback, Eric. It's always good to hear from our repeat customers, and I'm glad to know that you found our service up to the mark.I understand your concern about the pricing and how it may have felt...

6091–6100 of 46167

About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

Disclaimer