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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(46,167)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

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Jacob was awesome in the beginning of the process. But it seemed once I had to switch the loan to a secondary home the experience changed. Less communication, transparency, urgency, etc. It was Bill who stepped up and went out of his way to...

Reply from Jacob Fragoso

August 26th, 2024 04:14 PM

Hi Ashley, I'm genuinely sorry to hear about your experience. I strive to provide the best service possible and it's clear I fell short in this case, particularly when the loan had to be switched to a secondary home. Communication and transparency...

Great communication and easy to understand information

Reply from David Rangel

September 5th, 2024 03:37 PM

Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.

Knowledgeable team members, responsive, proactive, informative, patient, available, customer focused, creative solutions

Reply from Michael Klein

August 28th, 2024 02:43 PM

I'm thrilled to hear such a positive review, Charles. It's my goal to provide a top-notch experience for every customer, and it's uplifting to know that our team's effort to be responsive, proactive, informative, and customer-focused didn't...

Marti and Michael were exceptional. They understood our goals and worked hard to facilitate a seamless and successful process. Thank you !

Reply from Marti MollerKnight

August 26th, 2024 12:15 AM

Brian, thank you for your nice words. It was a pleasure being able to help you. Best to you and your family, in my name and Michael's.

I keep coming back.

Great company to work with when buying your new home. Went above and beyond for me. I’m loving my new house. Thank you

Great communication, perseverance and pushed the process though.

Reply from Carly Huskins

August 26th, 2024 03:47 PM

Thank you Julia! You were a pleasure to work with.

I appreciated the promptness and efficiency of the loan process. Thanks to Stephan and Deborah for their friendliness and smooth transition in our refinancing.

Reply from Stephen O'Donnell

September 4th, 2024 02:41 PM

Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.

It was good but not memorable. On the day I funded, I didn’t receive keys. Have to wait until Monday.

Reply from Jacob Fragoso

August 26th, 2024 04:14 PM

I appreciate your feedback, Michael. I understand the inconvenience you faced regarding the delay in receiving your keys. We strive to provide excellent service and I apologize if we did not meet your expectations this time. I will work to...

Finally completed

Reply from Marti MollerKnight

August 25th, 2024 05:47 PM

Yes!. We encountered a lot of unexpected challenges, but we overcame them to a completion. Thank you for your commitment with us and wishing you the best to you and your family. Respectfully.

6051–6060 of 46167

About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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