Consumer Direct | Santa Ana's Cover Image

Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,834)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

Search Reviews

Write a Review

4.81

(45,834)

Filter by Date

Range

Filter by Rating

Experience.com

4.8

(37.8K)

Zillow

4.97

(491)

Google

4.88

(7.4K)

Show All

Reset all filters

Well, if it wasn't for Sergio coming in at the end and made things right, he would have gotten less stars. Sergio did make the miscommunication alot better after he was more transparent with all the left out finances. I was a first time home...

Reply from Sergio Alvarez

July 16th, 2026 06:04 PM

Billy, I appreciate you sharing your experience and I'm glad I could step in to help clarify the financial details. As a first-time homebuyer, understanding closing costs can be challenging, and I'm pleased we could address the miscommunication....

Cesar is very helpful and communicative and made sure deadlines were met and we didn't miss out on anything.

Reply from Cesar Zarate

July 15th, 2026 06:43 PM

Nancy, I'm grateful for your kind words and pleased to know that my communication and attention to deadlines were helpful for you. Thank you for sharing your positive experience with me at New American Funding.

Worst communication I've had with a lender in 3 years experience. Never once returned a phone call or answered a call. Never responded to my emails in a timely manner. The professor for this transaction was even worse and very rude when she...

I have worked with Reud before and he was very knowledgeable.

Reply from New American Funding - Reid Sinclai...

July 6th, 2026 07:16 PM

Thank you for sharing your experience, Jean. I'm pleased to hear that you found my knowledge helpful. If there's anything else I can assist you with, please let me know.

The level of communication was very good and timely.

Reply from Patrick Alberson

July 15th, 2026 03:18 PM

I'm pleased to hear that you found the communication to be good and timely, Michael. Thank you for your feedback. If there's anything more I can do for you, please let me know.

Availability , he wws always available even with my work schedule

Reply from Joe Morris

July 14th, 2026 08:57 PM

Brenda, I'm glad to hear that my availability was helpful for you, especially with your work schedule. If you ever need assistance again, please feel free to reach out.

Cesar is a great communicator and helped my clients close in a month!

Mark was extremely pleasant and patient throughout the entire process and was there for me whenever I needed him. He was great to work with.

Reply from Mark Esterholt

July 14th, 2026 03:49 PM

James, I appreciate your kind words and am happy to hear that you found the process pleasant and supportive. It was a pleasure working with you, and I'm here if you need anything in the future.

There were last minute requests in order to complete the process that should have been asked about earlier in process.

Reply from Stephanie Wilson

July 14th, 2026 07:03 PM

Amanda, I appreciate you sharing your experience. I'm sorry to hear about the last-minute requests and understand how that can be frustrating. Please reach out to me directly if you would like to discuss this further or need any assistance.

Rich Marra made us feel like we were his only client. He was always available and so good with communicating. He made a daunting experience incredibly easy for us. We can't thank him enough.

Reply from New American Funding - Wesley Light...

July 24th, 2026 01:22 PM

Brian, I'm so happy to hear that Rich made the process feel seamless and supported you with great communication. It's wonderful to know he helped turn a daunting experience into an easy one for you. Thank you for your kind words!

581–590 of 45834

About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

Disclaimer