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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,953)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

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One of the Reasons would be good communication regarding documents I needed to provide or anything to keep the process moving forward.

Reply from Tania Bravo

December 18th, 2024 04:46 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

Both Mark and Steffany were always right on top of things. My questions were always answered quickly. They both were very, very, helpful through the whole process.

Reply from Mark Esterholt

December 18th, 2024 03:45 PM

We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.

When we did communicate over phone and not through emails, the experience was great. Very knowledgeable and prompt on getting answers. Just a few hiccups in communication.

Reply from Christopher Thomson

December 18th, 2024 03:38 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Ty!! Wow, he was very helpful and patient with me. He showed care, he listened to me and called everytime if something came up or if he needed something. Ty knows what he's doing and is honest. He fought for me even when I was giving up and...

Reply from Owner

July 11th, 2025 12:00 AM

Hello Florence, we are incredibly grateful for your time to write such an admirable review and recognition of the service Ty provided. Thank you for the opportunity to assist with your home financing needs. Respectfully, Customer Service Management...

fast and efficient

Reply from Mark Esterholt

December 17th, 2024 09:36 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

Call backs not timely...appreciated home visit; the real estate/law office rep was an absolute pleasure to deal with! Her name was Sabrina.

Reply from Max Tinder

December 17th, 2024 04:42 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

Ms. Bravo was absolutely exceptional! Her extensive knowledge and expertise made the entire process seamless, and she took the time to walk me through every step with clarity and patience. She answered all of my questions thoroughly and provided...

Reply from Tania Bravo

December 17th, 2024 03:18 PM

This is the second time I have had Nathan in my transaction. Both deals went through on time without a hitch

Reply from Nathan Miller - New American Fundin...

December 10th, 2024 01:28 AM

Great working with you again, Jodi! I hope we can work together again soon. Thanks for all your assistance during the loan process and for taking the time to provide your positive feedback! Take care!

Edwin was a direct communicator and positive motivator that helped get the process finished efficiently. He also was patient and understanding of my busy schedule.

Reply from Edwin Miranda

December 17th, 2024 01:45 AM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

No Stars (had to put 1 star in order for this to post), this ranks as one of the worst experiences of a transaction I have witnessed as an agent. It affected so many people, so many errors on the part of New American Funding's staff. I will...

Reply from Owner

July 11th, 2025 12:00 AM

Hello Joleen, we appreciate you bringing this to our attention and regret any inconvenience encountered. If you wish to discuss this matter in further detail, we kindly ask that you contact our Corporate Customer Service Team at ************...

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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