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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,946)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

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They didn't disclose so much info to us. Also they asked for so many documents

Reply from Cesar Zarate

February 13th, 2025 05:34 AM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Horrible company to go through for mortgage. I have to have flood insurance as I live on a river. I got a new flood policy for $1,500 that would replace one that was supposed to renew for $4,199. They decided to pay the $4,199 policy even though...

Reply from Owner

July 11th, 2025 12:00 AM

Hello Hailey, we sincerely regret any inconvenience you have encountered and for bringing your concerns to our attention. We have been advised by our Escrow Services Manager a review of your file was completed and an associate contacted you...

very good customer service easy to communicate with

...............

Reply from Mark Ray

February 12th, 2025 09:44 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Augie and Michelle were awesome and always available for any question I had. They provided AWESOME Customer Service every step of the way!

Reply from Augie Meza

February 12th, 2025 09:41 PM

We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.

Luis was great in follow up and communication.

Reply from Luis Yero - New American Funding

February 3rd, 2025 04:15 PM

Charles, thanks so much for the kind words. I really appreciate you taking the time to share your experience. I always strive to provide the best possible communication and support, so it’s great to hear it was helpful for you. I enjoyed working...

Knew every step of the way.

Reply from David Rangel

February 12th, 2025 06:19 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

Jay waa super responsive and was able to inform us on the entire process and timeline. He made our first home purchase very pleasant!

Reply from Jay Dao

February 12th, 2025 04:23 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Jay was amazing throughout the entire process. It was the first home purchase for my wife and I and he helped us through all the hurdles as a result of the seller. Really great work and a seamless process!! Hope this earns Jay a free lunch...

Reply from Jay Dao

February 12th, 2025 04:00 PM

Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.

Johnathan was extremely helpful and answered all questions that we had and explained ever step as loan process was going

Reply from Jonathan Marloe

September 4th, 2025 06:20 PM

Jon, thanks so much for the kind words! I'm really glad I could make the loan process clear and easy for you. Helping people understand each step is important to me, so it's gratifying to hear it was helpful. I appreciate you taking the time...

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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