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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,931)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

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A complete lack of communication! I'm 62yrs old, I understand things have changed, but certain situations should be handled by a phone call and not an email. I could go into greater detail, but I feel like why bother typing a response. The...

Reply from Max Tinder

May 26th, 2025 05:57 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Helpfu, understand and kindness

Reply from Scott Monroe

May 26th, 2025 05:32 PM

We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

Joe you did a great job!

Reply from Joe Morris

May 26th, 2025 02:32 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

Devin answered all my questions and responded in a timely manner. I know I had some challenging circumstances but the process was quick and seemless.

Reply from Devin Powers Davis

May 26th, 2025 02:15 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Nicholas's respectful and non-pushy approach was a breath of fresh air. He never intruded on my time with unnecessary calls, allowing me to move forward with the refinance process at my own pace. I will undoubtedly recommend Nicholas to my...

Reply from New American Funding - Nicholas Sah...

May 16th, 2025 02:06 PM

I'm delighted to hear that you appreciated my respectful approach during the refinance process. It was a pleasure working with you, and I thank you for your recommendation to your family and friends.

This has been a 15 mo th process, as my circumstances were not ordinary. Kari guided me every step of the way and made closing on my parents' home become a reality for me.

Reply from Kari Schlagheck

May 26th, 2025 03:24 AM

We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.

Erin Lawson was my loan officer and her customer service was OUTSTANDING! She was very professional, friendly, and knowledgeable of the loan options. She was attentive to my needs and answered all questions thoroughly, ensuring that I understood...

Reply from Owner

July 11th, 2025 12:00 AM

Hello Yashmina, we appreciate your time to submit a review regarding the service Eric provided and for your recommendation. It has been a pleasure assisting you with your home financing needs. Please feel free to contact us directly, should...

New American Funding was great to work with. They always had someone available to help my clients explore their loan options.Once decisions were made, everything moved forward efficiently. We worked directly with Rachel, who was patient and...

Reply from Owner

July 11th, 2025 12:00 AM

Thank you for taking the time to provide us with your feedback regarding your loan experience with New American Funding and regarding the service you received from Rachel. We appreciated the opportunity to assist with your home financing needs....

Our experience with New American Funding was nothing short of exceptional—and the credit goes to Richard Schiller, our brilliant loan officer. Securing a second mortgage can feel like running an obstacle course blindfolded, but Richard was...

Reply from Owner

July 11th, 2025 12:00 AM

Thank you so much for taking the time to leave us a 5-star review and recognition of the service that Richard and your loan team provided. Please feel free to contact us directly if we can ever be of further assistance. Respectfully, Customer...

Jeanette is truly remarkable! It's difficult to articulate just how exceptional she is. Her concern extends beyond her professional role; she genuinely cares about me as an individual. She sees the authentic me, and when anxiety begins to overwhelm...

Reply from Owner

July 11th, 2025 12:00 AM

We appreciate your kind words and recognition of the service Jeanette provided. Please let us know if we can be of further assistance to you. Respectfully, Customer Service Management

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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