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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,920)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

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Working with Marty was an absolute pleasure from start to finish. He did a fantastic job guiding my client through the home-buying process and made what can often be a stressful experience feel smooth and manageable. Marty was always quick...

New American Funding was excellent!! They made the process of buying a home go so smoothly. As a first time home buyer, I would not have wanted to work with anyone else

I informed Hoang Blias at the beginning of the process that we were on a strict timeline because our landlord was selling our home. Due to slow communication within your company, my closing date was pushed back 10 days passed the original 45...

Reply from Huong Blais

June 11th, 2025 07:22 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Kaitlyn always treated me with kindness and understanding, her emphatic professionalism combined with polite curtesy demonstrated a interaction that seems so lacking today, her work was nothing but extraordinary and deserves recognition

Reply from Kaitlyn Scalera

June 11th, 2025 04:01 PM

We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

Easiest mortgage process I've had by far! Michael was outstanding! Any questions or concerns I had, he had them answered or resolved in a outstanding timely manner! I know he's got to be a busy man, but I always felt like I was his only client...

Reply from Michael Klein

June 11th, 2025 03:38 PM

We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.

Anytime I had a question it was immediately answered. The made the whole process so easy. I had a horrible experience with a different lender when I first bought the house and was expecting the same. It turned out to be completely opposite...

Reply from New American Funding - Luis Yero

June 2nd, 2025 02:43 PM

I'm thrilled to hear that your experience was positive and that we could make the process easy for you. It's gratifying to know that we surpassed your expectations compared to your previous experience. Thank you for your kind words and for...

She worked hard to honor NAF's original lender credit when the pricer changed the lenser credit after appraisal. She didn't give up and flpushed for original lender credit.

Reply from Kaitlyn Scalera

June 11th, 2025 02:51 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

Ken made the process very easy Communication was fantastic and I felt like I could call him whenever I needed anything. He would return my call very quickly if he I was not able to answer the phone. The processor Stephanie, was also awesome....

Reply from New American Funding - Ken Ostrande...

June 2nd, 2025 12:58 PM

Thank you for the kind words...it was a pleasure for us as well.

Stephanie Wilson is incredible, she is such a delight to work with and so knowledgeable. However, there was no sense of urgency from the NAF team. There were multiple oversights for example unable to find HOA documentation that had been uploaded...

Reply from Stephanie Wilson

June 11th, 2025 02:25 PM

Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.

were treated with the very most up respect and like we were family not just a number and that was very, very nice Carl kept us informed of everything that was going on and even called to check on us if we had any questions.

Reply from Carl Velasquez

June 11th, 2025 02:16 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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