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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,903)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

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We had the BEST experience!

Lack of communication and very poor customer service.

Reply from Owner

January 27th, 2026 12:00 AM

Thank you for your time to share your feedback, Angie. We are sorry to hear about your experience. Please know that we take reviews like this very seriously. Should you require any further assistance, please feel free to contact us directly....

Chris was very patient and kind and easy to work with and very helpful.

Communication and dedication to get us to the finish line at closing Thank you

Reply from New American Funding - Kyle Jones

August 31st, 2025 04:40 PM

I appreciate your review, Helena. I'm glad that my communication and dedication helped guide you through to closing. It's important to me that the process feels smooth and supported each step of the way. If there's anything else you need or...

Easy to work with Jacob and the team Consumate professionals I appreciate them helping us follow our Dreams !!

Reply from Jacob Fragoso

September 9th, 2025 09:57 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

Loc was proactive and engaged throughout the entire process and was always available and prompt whenever I had questions or needed information! Kenzy took the hand off from Loc lile a Pro and ran it in for the Win! Great teamwork at NAF!!

Reply from Loc Dang

September 9th, 2025 07:36 PM

We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.

Every time I have a question, Nathan always answers me promptly and accurately.

Reply from New American Funding - Nathan Mille...

September 3rd, 2025 06:54 PM

Hello Lishuai, thank you very much for your kind review! It was my pleasure to assist you! If you ever need anything in the future, please don’t hesitate to reach out. I hope you enjoy your beautiful new home! Take care

Ashley was very patience and understanding throughout this whole process, it was a very long sometimes frustrating and stressful process however Ashley handled everything with ease and was very professional at all times

Reply from Ashley Kasperski

September 9th, 2025 03:40 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

✨ “I had a wonderful experience working with Kaitlyn , She was always responsive and took the time to explain everything clearly. Anytime I called and she wasn’t able to answer, she always returned my call promptly. 📞💬 She also kept everyone...

Drew was available and fast to answer all my questions and explain the process and even took a call on the weekend from the notary!!

Reply from Drew Haberl

September 9th, 2025 02:57 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

2961–2970 of 45903

About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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