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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,862)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

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The loan team needs to have better communication with the buyer, especially first time home buyers. They went back and forth on important things and there was no clear expections. My realtor was appauld with the communication and how unknowledgable...

Reply from Carlos Saavedra

December 29th, 2025 02:45 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Probably a really nice person but the overall communication was terrible. I will admit it was not what I've expected for 25 years in the business. should have replaced her on day one one of my locals from NAF,, but the consumer had a relationship...

Everything happened as it needed to. I am in a different time zone, and we had some vacation time over the Thanksgiving holiday to deal with, so it did add to some waiting times on communication and my anxiety. Brittani was great.

Reply from Brittani T. Tran

December 29th, 2025 03:05 PM

It's good to hear that everything ultimately went as needed, even with the challenges of different time zones and holiday schedules. I'm glad I could assist you, Jamie, and appreciate your understanding during those periods. If you have any...

Excellent service and communication

Reply from New American Funding - Nicholas Sah...

December 17th, 2025 03:09 PM

I'm glad to hear you were satisfied with the service and communication, Desiderio. It's always my goal to ensure a positive experience for those I work with. If there's anything else I can assist you with or if you have any further feedback,...

Robert is a good guy that has a lot of valuable advice, but the thing that really stands out about him to me is that he seems to actually care that things go smoothly and that you as the borrower are getting the best experience possible. especially...

Reply from Robert Adams

December 29th, 2025 06:47 PM

I'm glad to hear your positive experience, Simon. It means a lot to me that you appreciated the care and advice I provided. Helping borrowers navigate the process smoothly is important to me, and I'm pleased that my approach made a difference...

The level of communication and how he explained things that made the process easier to understand. He understood my needs and gave me options, he answered questions I had in a timely manner.

Reply from Michael Lesinski

December 29th, 2025 07:27 PM

It's great to hear that clear communication and understanding were a part of your experience, Karla. Ensuring that the process is easy to understand and addressing your needs efficiently is something I strive for. If you have any further questions...

The initial contact was great. However, I felt based on what I was requesting, I seemed to be submitting a lot of paperwork that wasn't needed. In my situation, I was upfront about who/what I wanted, but I kept needing to explain myself. I...

Reply from Owner

February 11th, 2026 12:00 AM

Hello John, thank you for your time to leave a review regarding your loan experience and regret any inconvenience or misunderstanding encountered. Should you wish to discuss this matter and further detail, please contact our Corporate Customer...

Andrew was always available almost immediately in returning a call. He went above amd beyond to get my clients to the closing table. I will definitely work withhom again.

Customer service was amazing

Reply from Max Tinder

December 26th, 2025 03:57 PM

It's great to hear that you were satisfied with the customer service, Marguerite. Providing a positive experience is always my goal, and I'm glad it met your expectations. If there's anything more I can assist you with, feel free to reach out....

Joe was wonderful to work with and communicated promptly and efficiently!

Reply from Joe Morris

December 26th, 2025 03:03 PM

I'm glad you found my communication helpful during our time working together. Ensuring prompt and efficient service is important to me, and it's great to hear that your experience reflected that. If there's anything else I can assist you with...

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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