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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,861)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

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The entire team at New American is the absolute best!! Jenny is simply amazing!! I truly feel honored to be working with her and consider her a cherished friend, as well as my trusted loan officer. Jenny is wonderful. Highest respect for her...

Reply from New American Funding - Jenny Cho

December 18th, 2025 04:24 PM

I am grateful for your kind words and the trust you've placed in me, Erik. It has been a pleasure working with you as well, and I'm delighted to have built such a positive rapport. Knowing that you hold both me and the team at New American...

Good communication and general overal kindness and openess patience and honesty you dont don't seem to find other places

Reply from New American Funding - Jenny Cho

December 18th, 2025 04:26 PM

Erin, I'm grateful for your kind words about my communication and approach. It's important to me that you felt listened to and respected throughout our interactions. If there’s anything else I can do for you or if you have further questions,...

best part of all this is that Marcelo and Dawna did their work together and made me feel like family without any interruptions and they were very, very communicative and professional and they took on their work diligently to make it a success...

Reply from Marcelo De Matos

December 29th, 2025 03:36 PM

Charles, I'm glad to hear that you felt well-supported throughout the process and that both Dawna and I could provide the communication and professionalism you needed. Your mention of feeling like family means a lot to me. Thank you for sharing...

Both George and Deborah kept me up to date on the process of the loan and was available each time I call. very rare when working with people I was greatful to have them.

Reply from George Nguyen

December 19th, 2025 06:32 PM

Thank you so much for your kind words. I truly appreciate you taking the time to share your experience. Deborah and I always aim to be available and keep our borrowers informed throughout the loan process, and it means a lot to know that made...

The entire team was very helpful along the entire process and quickly responded to any question I had.

Reply from Owner

February 11th, 2026 12:00 AM

Hello Ted, thank you so much for taking the time to leave a 5-star review and the recognition of the service your loan team provided. Please feel free to contact us directly if we can ever be of further assistance. Respectfully, Customer Service...

Very seamless process

Reply from Owner

January 27th, 2026 12:00 AM

Thank you for taking the time to leave us a 5-star review. Please feel free to contact us directly if we can ever be of further assistance. Respectfully, Customer Service Management

Ken Ostrander made it

Reply from New American Funding - Ken Ostrande...

December 17th, 2025 08:22 PM

Thank you for the kind words...

Better, faster, and more immediate communications. More honest, quick, and attentive responses.

Reply from Shawenti Sheats

December 29th, 2025 05:29 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Better overall communication with both me and my realtor. Also, the processor seemed unfamiliar with my file, asking for things I had already provided to the Loan Officer, potentially delaying my CTC and closing date.

Reply from Jessica Bustos

December 29th, 2025 06:16 PM

Hi Timothy,Thank you for sharing your thoughts on your recent experience. I apologize for any inconvenience you faced regarding communication and documentation. I appreciate your patience as we worked through those challenges and value your...

The loan team needs to have better communication with the buyer, especially first time home buyers. They went back and forth on important things and there was no clear expections. My realtor was appauld with the communication and how unknowledgable...

Reply from Carlos Saavedra

December 29th, 2025 02:45 PM

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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