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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,860)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

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Michael was great but when the file was given to Shirley it was very slow and we ended up closing late. I did not feel like Shirley managed file process well. Too many last minute documents that should have been asked for, not additional items...

Reply from Michael Klier

December 30th, 2025 06:13 PM

Thank ykiu Buffie. It was a plesure working with you and Mary as well.

Great communication

Reply from New American Funding - Nicholas Sah...

December 25th, 2025 06:18 PM

I'm glad you appreciated the communication, Gary. Keeping the lines open and clear is something I prioritize, and I'm pleased to know it resonated with you. If you ever need further assistance or have more to discuss, I'm here to help.

We were open to communication and understood exactly where I wanted to be. Could not ask for a better service.

Reply from David Marseilles

December 26th, 2025 06:24 PM

I’m pleased to hear that the communication met your expectations and that you felt the service was right where you wanted it to be. It was a pleasure working with you, and I’m grateful for your positive feedback. Thank you for choosing New...

Max was very patient always being sure to answer all of my questions. Always keeping me up-to-date with the process. He was even answering emails on his days off. Max made it an overall pleasant experience.

Reply from Max Tinder

January 5th, 2026 06:38 PM

I truly appreciate your feedback, Donna. Ensuring you're informed and comfortable throughout the process is important to me, so it's gratifying to know I was able to support you effectively. If any questions arise in the future or there's more...

Very knowledgeable and caring loan officer. Good attitude.

Reply from New American Funding - Jeanette Rui...

December 29th, 2025 04:49 PM

Thank you! Happy to help!

very helpful

Reply from New American Funding - Reid Sinclai...

December 30th, 2025 02:37 AM

Thank you for sharing your feedback, Lawrence. It's important to me that you found the assistance helpful. If there's anything else I can support you with, don't hesitate to get in touch.

More communication

Reply from New American Funding - Jenny Cho

December 24th, 2025 04:16 PM

Thank you for your input, Nizama. I understand the importance of effective communication and I'm here to help. If there's anything specific you'd like to discuss or any way I can assist further, please reach out to me directly.

It was a very smooth and quick Time and also great people to work with!! So happy that I got to work with them.

Reply from Owner

February 11th, 2026 12:00 AM

Thank you, Wayne, for your kind words and time to submit a review. We appreciated the opportunity to assist with your home financing needs. Please let us know if we can be of further assistance. Respectfully, Customer Service Management

We were very pleased with the time, effort, and care given to our loan. All our questions were heard and answered well and in a very timely manner. We never felt like we didnt know what was happening through the process. Very helpful and reassuring...

Reply from Owner

February 11th, 2026 12:00 AM

Hello Pastor Robert, it has been our sincere please to assist you with your home financing needs. Please let us know if we can ever be of further assistance to you. Respectfully, Customer Service Management

The overall communication had been what any client would expect. I've done business with other companies that just didn't give the exceptional service that Ken Ostrander has like taking my call when he's busy with meeting's. He'd call me back...

Reply from New American Funding - Ken Ostrande...

December 23rd, 2025 06:41 PM

It was a true pleasure.

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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