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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,860)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

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Everyone I worked with was knowledgeable, kind always answered my questions. Thank you to all that worked on this loan for me .

Reply from Brittani T. Tran

January 9th, 2026 08:11 AM

Thank you, Helen for your continued trust. Please make sure to be safe with all extra "handywoman" work you do around the shop for your boss! Happy Holidays to you and yours

Thank you.. All are very helpful...

Reply from Owner

February 11th, 2026 12:00 AM

I'm grateful for your kind words, Antonio. It's rewarding to know you found the assistance helpful. If you ever need anything else, feel free to reach out.

Jeff Rach acted entitled and couldn't understand that I got paid bi weekly and was asking for paychecks that didn't exist. He didn't know that my fiancee sas tenant in common had passed away in 2014. After me telling this to another one of...

Reply from Jason Stevens

January 13th, 2026 06:45 PM

Mary, I regret to hear about your recent experience and the challenges you encountered. I understand the importance of clear communication, especially regarding payment schedules and your unique circumstances. If you'd like to discuss this...

The departments need to communicate with each other better.

Reply from Shawenti Sheats

January 12th, 2026 06:17 PM

I appreciate your feedback on the communication between departments. It's important to me that every part of our process works smoothly for you. I'll look into this matter personally to improve our internal coordination. Thank you for bringing...

There were days that we lost because of poor communication but overall Stephanie was very helpful and I know she rallied hard for my loan to be approved. Thank you for all of your hard work. I know it wasn't easy and there were obstacles on...

Reply from Stephanie Wilson

January 12th, 2026 06:09 PM

I'm glad to hear that you found my efforts helpful in getting your loan approved, Leslie. Your acknowledgment means a lot, especially considering the hurdles we faced. I appreciate your patience and collaboration throughout the process. Thank...

The process took over 4 months. Everyone was pleasant but it was just way too long of a process.

Reply from Gabriel Rubalcava

January 12th, 2026 04:46 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Luis and Lori were very kind, professional and efficiently got me to the closing table. Closing was done remotely in my home and was also very pleasant and quick! Just got word that my $1 million wrongful death settlement will disburse in May...

Reply from New American Funding - Luis Yero

January 2nd, 2026 05:50 PM

Lisa, I'm glad to know that Lori and I were able to provide the support you needed throughout your refinancing process. It's important to me that the closing was both pleasant and convenient for you. I'm pleased we could assist you with your...

I received great support and assistance with my refinancing loan. Mark and Charisse communicated clearly and effectively with me. They were always avalable or responded back within a reasonalablet if I had a question or if something was needed....

Reply from Mark Esterholt

January 12th, 2026 04:28 PM

I’m pleased to know that the refinancing process went smoothly for you. It's always my goal to provide clear and effective communication, and I’m delighted to hear that both Charisse and I were able to support you consistently. Thank you for...

Worrking with Miss Tran ,She was amazion to work with I give her 5 stars

Reply from New American Funding - Brittani T. ...

January 9th, 2026 08:14 AM

Thank you so much Garland for your continued trust. Wishing you and your family optimal health, peach and happiness!

Honesty and availability

Reply from Joshua Tadian

January 2nd, 2026 05:09 PM

Thank you Augustine! It was a pleasure working with you and your wife! Happy New Year! I'm glad we were able to save you so much money on your refinance and help you position your finances precisely where you wanted them so you could accomplish...

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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