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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,860)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

(45,860)

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We had our closing date scheduled for two months and everything wasn't ready for our scheduled time.

Reply from Matthew Novakoff

January 23rd, 2026 06:42 PM

Todd, I'm sorry to hear that things weren't ready by your scheduled closing date. I understand how frustrating that must have been for you. If you have any further concerns or need assistance resolving these issues, please feel free to reach...

Recently did a deal with this company and closing went so smoothly.

Reply from Owner

February 11th, 2026 12:00 AM

We appreciate your kind words, Heidi, and for taking the time to write a review. Please let us know if we can be of further assistance to you. Respectfully, Customer Service Management

Thank you very enjoyable experience

Reply from Shawn Budd

January 22nd, 2026 05:26 PM

I'm glad to hear that you had an enjoyable experience, Devon. Thank you for taking a moment to share your feedback. If there's anything else I can do for you in the future, please feel free to reach out.

information,

Reply from New American Funding - Nicholas Sah...

January 12th, 2026 04:47 PM

Thank you for taking the time to provide a rating, Steven. If there's anything specific you'd like to discuss or any feedback you'd like to share, I would be keen to hear it. Your insights are always welcome, and they help me improve my services....

Patrick is an excellent communicator, he is service focused, and very friendly. I appreciate his knowledge and wisdom. He has endured me explaining some interesting situations and responded without judgement. I will continue to come back to...

Reply from Patrick Jemerigbe

January 22nd, 2026 03:08 PM

I'm grateful for your kind words, Chadwick. I'm pleased that I could be of help in clarifying mortgage topics and providing the support you needed. It's always my goal to ensure you feel informed and confident in your decisions. If you ever...

The process was easy and Axel was available when I had questions

Reply from Axel Maes - New American Funding

February 9th, 2026 10:22 PM

I'm pleased to hear that the process went smoothly and that I was able to assist you when you had questions, Alberto. If you need any further help or have more inquiries, please feel free to reach out to me anytime. Your experience is important...

Chris is great to work with. He makes the whole process very easy.

Reply from Christopher Kim

January 21st, 2026 03:22 PM

I'm glad to hear that you found the process easy, Justin. Making things as smooth as possible is always my aim, and I appreciate you taking the time to share your experience. If you have any more questions or need assistance in the future,...

Working with Mary Hou and her team made buying our first home seamless. Your clear communication and expertise turned a stressful process into a smooth success. Mary was communicative, helpful, and caring throughout the homebuying process.She...

Reply from Owner

February 11th, 2026 12:00 AM

Thank you, Nontobeko, for your gracious words regarding the service that Mary Hou and your loan team provided. We appreciate your recommendation and look forward to assisting you with any future home financing needs. Thank you for choosing...

I had a genuinely great experience working with Michael Klein at New American Funding because he made the entire process feel effortless, transparent, and genuinely collaborative. From the start, he was clear, responsive, and proactive—exactly...

Reply from Michael Klein

January 20th, 2026 06:20 PM

I'm truly pleased to know that you felt the process was effortless and transparent, Robert. Providing a collaborative experience is important to me, and I'm glad that came through in our work together. It's great to hear you felt confident...

Jeff was successful in getting a more challenging loan to closing. He really pulled through for us. Thank you Jeff!

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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