New American Funding - Aizen Malki

Name: Consumer Direct | Santa Ana
Address: 1 MacArthur Place Suite 800, Santa Ana, California, 92707
Telephone: +1-800-450-2010
Rating: 4.57

Sr. Loan Officer

Consumer Direct | Santa Ana

4.57

(20)

New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha...... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(800) 450-2010

Santa Ana, CA

https://www.newamericanfunding.com/mortgage_loans/aizenmalki/

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4.57

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4.57

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The professionalism was great but needing exact documentation when I provided paperwork was a problem. Then not knowing who to talk to was an issue . I would send and email them i I was told that someone else is in charge of the loan.

Reply from Aizen Malki

April 1st, 2026 04:28 PM

I appreciate your feedback, William. I'm sorry to hear about the challenges you faced with documentation and communication. Ensuring you know who to contact is vital, and I apologize for any confusion caused. Please feel free to reach out directly,...

The survey was until.thus

Reply from Aizen Malki

March 26th, 2026 06:51 PM

Thank you for your 5-star rating, Kyle. I'm glad to see your positive feedback. If there’s anything further I can do to assist you, please don't hesitate to get in touch.

Aizen and Lisa supported me with their knowledge of the process. Which was super because I knew nothing. They were always there to respond and explain what we were doing. Thanks for this awsome experience!

Reply from New American Funding - Aizen Malki

March 4th, 2026 06:22 PM

So glad we got it all done for you Angel! Happy it all worked out like it did!

Aiden was very easy to work with and very helpful!

Reply from New American Funding - Aizen Malki

March 4th, 2026 06:21 PM

Was happy to help! Glad it was a smooth experience for you!

todo el trámite se completó con gran éxito y mucha comunicación gracias a todo el personal.

Reply from Aizen Malki

February 3rd, 2026 05:42 PM

I'm pleased to know that you had a successful and communicative experience, Jose. If there's anything else I can assist you with in the future, please feel free to reach out. Thank you for choosing New American Funding!

It was good until the underwriting dept made an error in the paperwork.and at that point communications became nonexistent.

Reply from Aizen Malki

December 16th, 2025 03:48 PM

I'm sorry to hear about the difficulties you experienced with the underwriting process, Sandra. I understand how important clear communication is, especially when dealing with paperwork. Please feel free to reach out to me directly so I can...

Any questions I had were answered in a quick and understanding manner

Reply from New American Funding - Aizen Malki

November 28th, 2025 10:54 PM

Appreciate the review Harold! Glad everything went well!

Aizen was very professional and answered my questions on which was the best loan for me and my situation. Not pushy just friendly.

Reply from Aizen Malki

November 10th, 2025 04:29 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Aizen was very patient with all my questions. He is very knowledgeable and caring. He responded quickly to inquiries and genuinely tried to get us the best rates and costs possible. Highly recommend and will definitely be recommending Aizen...

Reply from New American Funding - Aizen Malki

October 1st, 2025 04:29 PM

Hi Galen and Alexandria! I'm glad everything worked out! It was a pleasure working with you both and I would happily help out anybody sent my way. Much appreciated!

Just the stress of the whole process. The people involved were a great help.

Reply from Aizen Malki

August 16th, 2025 10:15 AM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

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