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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,829)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

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Vivian Archer was instrumental in making my purchase happen. She was very responsive throughout the entire process. I highly recommend her! Love my new home!

Reply from New American Funding - Kyle Jones

September 14th, 2026 07:20 PM

Donna, I'm pleased to hear that Vivian played such an instrumental role in your home purchase. It's great to know you love your new home, and I appreciate your high recommendation of her.

New American Funding - Kyle Jones has received a review with 5 star rating from Jaison W

Reply from New American Funding - Kyle Jones

September 14th, 2026 07:28 PM

Jaison, I appreciate the perfect rating! If there's anything else I can do for you, just let me know.

New American Funding - Kyle Jones has received a review with 5 star rating from Alan D

Reply from New American Funding - Kyle Jones

September 14th, 2026 01:19 PM

Thank you, Alan, for the 5-star rating. I'm pleased to know you had a positive experience with New American Funding.

Kristin was out of the office during important times for us which Ed caused delayed very nerve racking

Reply from Kristen Rogers

September 14th, 2026 03:11 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Nothing that Joe did, but this process took nearly 2 months. Some issues had to be answered multitple times. It was aggravating. Emails sent to individuals that had no business in this process or knowing our personal business were sent to my...

Reply from Joe Morris

September 14th, 2026 05:36 PM

Jason, I appreciate you bringing this situation to my attention. I'm sorry to hear about the issues you encountered during the process. Please reach out to me directly so we can address your concerns and ensure this doesn't happen again.

Jeanette made the whole process seem easy and she was very responsive

Reply from New American Funding - Jeanette Rui...

September 2nd, 2026 02:50 PM

Happy to help! Congrats again!

New American Funding - Kyle Jones has received a review with 5 star rating from Adam F

Reply from New American Funding - Kyle Jones

September 14th, 2026 04:33 PM

Adam, thank you for the 5-star rating! I'm grateful for your support and trust in my services at New American Funding.

New American Funding - Kyle Jones has received a review with 5 star rating from Sean L

Reply from New American Funding - Kyle Jones

September 14th, 2026 06:03 PM

Thank you, Sean, for the great rating! I’m grateful for your support and happy to have been of service.

You and your team are truly the best lending brokers, and I will continue to highly recommend your services to others. I appreciate all of your support and look forward to working together again in the future.

Reply from New American Funding - Kyle Jones

September 14th, 2026 06:06 PM

Gissella, I'm grateful for your kind words and your recommendation. It's wonderful to know that you had a positive experience with my team and me. I look forward to the opportunity to work together again soon.

We've had The pleasure of dealing with Brittani in a few transactions over the year. She is always easy to get a hold of. Very knowledgeable and a good communicator.

Reply from Brittani Tran Coates

September 11th, 2026 02:59 PM

Theresa, I'm happy to know that you've had positive experiences with me over the years. I appreciate your kind words about my communication and knowledge.

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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