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Consumer Direct | Santa Ana, CA

Santa Ana, CA

4.81

(45,848)

Mortgage

Mortgage Loan Officer

Contact Info

(949) 208-8020

Santa Ana, CA

https://www.newamericanfunding.com/branches/tustin

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4.81

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Your agent, Shannon Gutierrez, has persistently forwarded numerous emails and made frequent phone calls originating from her organization, attempting to solicit my participation in financing or purchasing a property through her services. I...

Reply from Owner

May 7th, 2026 12:00 AM

Hello Patrick, we are are sorry for this recent experience. Please know we take this matter very seriously and thoroughly research these matters to resolve and address. We have been advised by Shannon that there were some automated emails being...

We were extremely satisfied with this Lender. Let me tell you they’re fast efficient, and they get the job done always communicate with everything regarding the steps. I would highly recommend them.

Reply from New American Funding - Michael Vive...

March 3rd, 2026 09:36 PM

Lupe, it is wonderful to hear that you were extremely satisfied with the service. I’m glad you found the process fast and efficient, and that communication throughout the steps met your expectations. Your recommendation is much appreciated,...

Jonathan was very helpful and communicativ, he drove the entire process and coordinated with everyone to keep it all moving. Cindy lam on the other hand missed a very crucial part in the loan process ( required water test) and it slowed down...

Reply from Jonathan Fabulich

February 25th, 2026 05:53 PM

We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.

Shane was great, it was our 2nd mortgage with him and hopefully a few more in the future

Reply from Shane Prince

February 25th, 2026 03:45 PM

Josh, it's truly satisfying to know that you’ve chosen to work with me again for your mortgage needs. I'm here to help with any future needs, and I look forward to continuing to support you. If any questions come up, don’t hesitate to reach...

when I had a question before signing, I called Jeanette ... she had even started work yet and she sprung QUICKLY to help. Top knotch person, not just the best at the mortgage world. NAF lucky to have her! Michelle and her team were fast and...

Reply from New American Funding - Jeanette Rui...

February 16th, 2026 07:22 PM

Happy to help Fred :)

Nicholas was extremely solid throughout entire process. Highly recommend!

Reply from New American Funding - Nicholas Sah...

February 15th, 2026 05:12 PM

Your kind words mean a lot, Brett. It's great to know that you found the process solid from start to finish. Your recommendation is appreciated, and I'm here whenever you need assistance in the future. Thanks for choosing New American Funding!...

More communication from processer would have been nice. And I felt like I was resending payoffs to many times and I ended up getting my 1st mortgage payoff to close our loan.

Reply from David Tang

February 25th, 2026 04:01 PM

Thank you for your feedback, Debbie. I apologize for any inconvenience you experienced with communication and the process of resending payoffs. Your comments are important, and I will address these concerns to enhance the experience for future...

The whole process was very fast and easy.

Reply from Patrick Alberson

February 25th, 2026 05:13 PM

Thank you for sharing your thoughts on the process, Terri. I'm pleased to hear that you found it fast and easy. If there's anything else I can assist you with, please feel free to reach out.

Super flexible and easy to get an answer quickly!

Great professional and caring services. Looking forward for more business. Thank you very much You are truly Angels on our Shoulders.

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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