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Towne Mortgage, Norfolk, VA

Norfolk, VA
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Towne Mortgage is your hometown mortgage company. As a division of TowneBank, we uphold the principles and philosophies that have been established by our hometown traditions. Towne Mortgage is dedicated to providing the personal experience ... Show More
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Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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5 Star
96%
4 Star
3%
3 Star
0%
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0%
1 Star
0%
Reviews from Web
  • J
    Jonathan H
    Virginia Beach, VA
    Posted on May 16th, 2024 12:47 PM
    Nick and team were always available for questions or assistance. Offered great advise and provided a personal touch to the service that I have never received from previous lenders! Showed up to our closing to make sure we were all set and taken...
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    Reply from Nick Russo
    May 23rd, 2024 12:48 PM
    Your review means the world to us. We're here to support you every step of the way.
  • R
    Roddy L H
    Elizabeth City, NC
    Posted on May 16th, 2024 12:37 PM
    Seem to go pretty smoothly
    Reply from Whitney West
    May 23rd, 2024 12:41 PM
    Thank you for sharing your positive experience with us! We look forward to serving you in the future.
  • E
    Emily A W
    Courtland, VA
    Posted on May 14th, 2024 02:08 PM
    You ever so kind and very informative with these newbie home buyers! You are the sweetest! Thank you so much for helping us!
    Reply from Gwyneth Griffith
    May 21st, 2024 02:12 PM
    We're honored by your positive review. Feel free to reach out to us anytime you need assistance.
  • J
    Jason K
    Posted on May 14th, 2024 01:16 PM
    Whitney Oertel has received a review with 5 star rating from Jason K
    Reply from Owner
    January 9th, 2026 11:03 AM
    Thank you, Jason!
  • J
    Jason K
    Chesapeake, VA
    Posted on May 14th, 2024 01:16 PM
    Whitney and her team were responsive at all times of day and made our move from CA to VA as seamless as possible!
    Reply from Whitney Oertel
    May 21st, 2024 01:18 PM
    We're thrilled that you're satisfied with our service. Don't hesitate to contact us for any mortgage assistance.
  • M
    Madison E
    Posted on May 13th, 2024 06:21 PM
    Whitney Oertel provided excellent communication during the home buying process. As first time home owners, Whitney made the process feel like a piece of cake. She worked very well with our agent Chrissy Wilkins and I am very glad we got to...
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    Reply from Owner
    January 9th, 2026 11:03 AM
    Thank you so much for your review! It was truly a pleasure working with you! Congratulations on your first home!
  • M
    Madison R E
    Chesapeake, VA
    Posted on May 13th, 2024 06:15 PM
    Whitney was very fast with communication and provided top of the line customer service throughout the entire home buying purchase. As a first time homeowner - Whitney made us feel extremely comfortable and informed.
    Reply from Whitney Oertel
    May 20th, 2024 06:17 PM
    Thank you for sharing your positive experience. We're honored to be your trusted mortgage advisors.
  • A
    Adam B
    Virginia Beach, VA
    Posted on May 11th, 2024 12:29 PM
    Nic and his team were excellent at communicating every step of the process. He kept us well informed and moved quickly. Our entire process from having our offer accepted to closing took only 18 days thanks to the tireless effort of Nic and...
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    Reply from Nic Futrell
    May 14th, 2024 03:54 PM
    Thank you Adam! It was a pleasure to work with you and get you into your new home.
  • R
    Rebecca B
    Virginia Beach, VA
    Posted on May 11th, 2024 12:23 PM
    Nic was quick to respond to any questions or needs throughout both the negotiation and the loan process. His knowledge and communication was invaluable during our home buying process.
    Reply from Nic Futrell
    May 14th, 2024 03:55 PM
    Thank you Becca! Wishing you all the best in your new home!
  • D
    David J K
    Virginia Beach, VA
    Posted on May 9th, 2024 12:26 PM
    good step by step process of keeping me informed
    Reply from Whitney West
    May 16th, 2024 12:27 PM
    Thank you for your kind review. We're committed to being your lifelong reliable source for mortgage solutions.
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    About
    Towne Mortgage is your hometown mortgage company. As a division of TowneBank, we uphold the principles and philosophies that have been established by our hometown traditions. Towne Mortgage is dedicated to providing the personal experience that you expect from a hometown lender with the most advanced technology available to offer affordable loans, quick processing and exceptional service. Being a hometown lender means fast approval and a team of mortgage professionals who are committed to you. Towne Mortgage loan officers live in your communities and know the area. Our professional experience and solid business relationships with local Realtors®, builders, and appraisers are assets to you. Towne Mortgage offers a wide array of loan programs to provide you with the best possible fit for your needs. We are excited to work with you!
    Products & Services
    Mortgage Loan Officer
    FHA Home Loan
    VA Home Loan
    Jumbo Home Loan
    Mortgage Refinance

    Time Zone

    Pacific Standard Time (PST)
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