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Towne Mortgage, Norfolk, VA
Norfolk, VA
Towne Mortgage is your hometown mortgage company. As a division of TowneBank, we uphold the principles and philosophies that have been established by our hometown traditions. Towne Mortgage is dedicated to providing the personal experience ... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Whitney was responsive and had great customer service!
Reply from Whitney Oertel
June 9th, 2024 12:11 PM
We're grateful for your positive feedback. Your satisfaction is what drives us to excel.
Was very flexible, cheerful, and organized. The few communication hiccups we experienced were not due to Whitney, but to incorrect or fuzzy information that our prior loan officer provided which created some initial confusion. Whitney was great....
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Reply from Whitney Oertel
June 7th, 2024 01:30 PM
Thank you for your kind review. We're committed to being your lifelong reliable source for mortgage solutions.
Ryan Lawrence made sure we were educated and updated on every step of the process. He answered all of our questions, even after business hours.When our closing date was rescheduled due to a third party’s reasonings, he advocated for us and...
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Reply from Owner
January 9th, 2026 11:05 AM
Thank you, Monica! It was a pleasure to support you through the process! Enjoy your new home!
Ryan Lawrence made sure we were educated and updated on every step of the process. He answered all of our questions, even after business hours.When our closing date was rescheduled due to a third party’s reasonings, he advocated for us and...
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Reply from Ryan Lawrence
May 29th, 2024 02:49 PM
Monica... It was an absolute pleasure working with you. I hope your new home builds tons of new happy memories!
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You went the extra mile when assisting us when our closing date could have been pushed
back and it wasn't!
Thank you
Reply from Whitney West
May 30th, 2024 02:11 PM
We're thrilled to have left a positive impression on you. We're ready to assist you again at any time in the future.
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Whitney at Towne Mortgage is outstanding. Made our home buying experience less stressful and we always knew where we were in the process. Highly recommend.
Reply from Owner
January 9th, 2026 11:02 AM
Thank you, Teresa! It was a pleasure playing a role in your homebuying experience with you and making it as stress-free as possible! Congratulations and enjoy your new home!
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Never had to worry where we were in the process. Buying a home is one of the most stressful events anyone can do. Whitney took that stress out, always reassuring us that we were on track. Thank you for being a great professional.
Reply from Whitney West
May 30th, 2024 12:28 PM
Thank you for choosing us for your mortgage needs. Your positive review encourages us to keep delivering excellence.
The amount of communication Lauren maintained with us was phenomenal! This significantly reduced stress and guessing what the status was, and made this buying process the best experience we have ever had!
Reply from Lauren Phipps
May 23rd, 2024 03:57 PM
Thrilled to hear that you had an excellent experience, Brian! Communication is a strong pillar of my approach and I'm delighted that it made your buying process smoother. I look forward to the opportunity to work with your family again in the...
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Whitney and the team gave us a wonderful experience. Will definitely recommend to others.
Reply from Whitney West
May 25th, 2024 12:13 PM
Your review is greatly appreciated. We're excited to continue being your trusted lender.
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Nick and team were always available for questions or assistance. Offered great mortgage advise and provided a personal touch to the process! They came to our closing to make sure we were all set and taken care of. I have never received from...
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Reply from Owner
January 9th, 2026 11:04 AM
Thank you, Jonathan! It is a goal of mine to provide exceptional service with each closing! Thank you for your feedback!
881–890 of 4972
About
Towne Mortgage is your hometown mortgage company. As a division of TowneBank, we uphold the principles and philosophies that have been established by our hometown traditions. Towne Mortgage is dedicated to providing the personal experience that you expect from a hometown lender with the most advanced technology available to offer affordable loans, quick processing and exceptional service.
Being a hometown lender means fast approval and a team of mortgage professionals who are committed to you. Towne Mortgage loan officers live in your communities and know the area. Our professional experience and solid business relationships with local Realtors®, builders, and appraisers are assets to you.
Towne Mortgage offers a wide array of loan programs to provide you with the best possible fit for your needs. We are excited to work with you!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
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