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Ruoff Mortgage - New Albany, IN
New Albany, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM(Open now)
Sat
closed
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Reviews from Web
Speedy process of it all
Reply from Kim Melton
August 3rd, 2025 12:07 AM
Wendy, I'm so glad to hear that you found the process speedy. It's always my goal to make things efficient and smooth for my clients. If there’s anything more I can do for you or if you have any questions, please don’t hesitate to reach out....
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Kim Melton, Ruoff Mortgage has received a review with 5 star rating from Howard W
Reply from Owner
August 10th, 2025 04:27 AM
Howard, thank you so much for your wonderful review. I'm truly pleased to know that you had a great experience with Ruoff Mortgage. Ensuring a seamless and smooth process is important to me, and it’s rewarding to hear that I met your expectations....
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Nick, Kim and Katie made this process the easiest home buying experience ive ever been thru. They never needed info from me longer than a day and I never needed anything from them either. I knew right where I was in the process and just what...
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Reply from Kim Melton
July 28th, 2025 07:50 PM
Thank you for sharing your experience with us. It's great to hear that the home buying process felt easy and well-coordinated for you. Being clear and timely with information is something we always aim for, and it's wonderful knowing it added...
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Kim Melton, Ruoff Mortgage has received a review with 5 star rating from Josiah W
Reply from Owner
August 10th, 2025 04:27 AM
Josiah, thank you so much for the kind review! I'm thrilled to know that your experience was worthy of a five-star rating. It's important to me that my clients feel well-informed and supported throughout the process. If you ever have questions...
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The communication was first class, my realitor was impressed and even noted the great clarity we experienced . Also the speed of the the closing was amazing, and greatly appreciated
Reply from Kim Melton
August 3rd, 2025 03:17 PM
Josiah, I'm delighted to hear that both you and your realtor were impressed with the communication and clarity throughout the process. It's incredibly rewarding to know that the swift closing was appreciated. If there's anything else you need...
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Listened. Advised. Very thorough. Kept apprised. Timely. No surprises. Promises kept. Excellent communication. Present for closing. No issues!
Reply from Kim Melton
July 24th, 2025 03:14 PM
Thank you for taking the time to share your experience. I’m pleased to hear that my communication and guidance met your expectations, and that everything went smoothly without any surprises. Being present and thorough during the whole process...
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Everyone involved was quick to respond and on it with updates and information . We love Nick and wouldn't use anyone else!
Reply from Kim Melton
July 17th, 2025 05:13 PM
Wow thank you Katelyn. Nick loves working with you and Corey too!!
Kim Melton, Ruoff Mortgage has received a review with 5 star rating from Russell H
Reply from Owner
August 10th, 2025 04:28 AM
Russell, thank you for your wonderful feedback! I'm truly glad that you had a positive experience with Ruoff Mortgage. It's important to me that the process feels seamless and supportive, and I'm pleased to know it resonated that way for you....
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Didn't give up on me opening a door I didn't think ide be able to open because I cosign for someone else I want to thank Mrs Melton especially for that
Reply from Kim Melton
July 8th, 2025 12:18 PM
I'm truly happy to know that I could help you open that door. Thank you for your trust and kind words, they mean a lot to me. It was rewarding to work with you and I’m glad we could achieve this together. If you need anything else, feel free...
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Nick was great Couldnt have been more helpful thanks for everything
Reply from Kim Melton
July 17th, 2025 03:14 PM
I'm glad to hear that Nick was able to provide you with such helpful service. It’s great knowing that your experience was positive. If you have any additional questions or need further assistance, please feel free to reach out to me anytime....
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 40 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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